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When I'm on Ancestry.com and type in a name and hit search nothing happens, ancestry works on another computer in my home which uses IE.

Posted

When I'm using Ancestry.com and I type a name and hit the search button nothing happens. It tells me it's done but doesn't bring up the records I'm looking for. When I use Ancestry on another computer in my home with Internet Explorer everything works fine.

URL of affected sites

http://Ancestry.com

When I'm using Ancestry.com and I type a name and hit the search button nothing happens. It tells me it's done but doesn't bring up the records I'm looking for. When I use Ancestry on another computer in my home with Internet Explorer everything works fine. == URL of affected sites == http://Ancestry.com

Chosen solution

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

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Additional System Details

Installed Plug-ins

  • -Image Control Plugin for viewing images on Ancestry.com. Version 1.0.0.1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.732
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Coupons, Inc. Coupon Printer DLL
  • np-mswmp
  • Shockwave Flash 10.0 r45
  • GEPlugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 GTB7.0 ( .NET CLR 3.5.30729)

More Information

Java Quick Starter 1.0

cor-el
  • Top 10 Contributor
  • Moderator
17851 solutions 161566 answers

Chosen Solution

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]