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One of my email accounts doesn't load

phil matievic

One of my email accounts doesn't load but my other one does.

One of my email accounts doesn't load but my other one does.

All Replies (2)

Chosen Solution

Hello there Phil.matievic.


Okay , good you did cancel .

The message you are writing is short, but clear. It seems that the two systems are currently unable to communicate properly with each other through the server you are using.

There are a few things you can check to troubleshoot and restore the connection. In most cases, the issue is caused by your email provider's settings or the current server status.

When you use a provider like Gmail or Outlook, Thunderbird is essentially just 'knocking on the door'. This connection attempt can fail due to the following reasons: 1. Provider-side issues:Security changesServer outagesAccount locks

2. Thunderbird configuration issues:Saved passwords are outdated.Port or server settings are incorrect.

3. How to test and locate the problem:Try logging in via Webmail (your provider's website).

If it fails there: The problem lies entirely with your provider.If it works there: The problem is the connection between Thunderbird and the provider.

In this case, you most likely need to update your password or connection settings inside Thunderbird.

Have a nice day. Thunderbird.

Modified by Googlethunderbird.

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