New profile requires new account, but when I try to log in with a different account, it tells me the primary email must be used
I have a Firefox/Mozilla account associated with one email address. That is my "original profile." When I try to create a new "personal" profile, and I try to log in with a different email address, it tells me that I have to log in using the primary email for my account. But I cannot do that, because I cannot be logged in to two profiles at the same time using the same account.
How can I create a different account for a different profile? I tried doing so, but it doesn't seem to allow me.
All Replies (2)
Hi,
That should mean that the email you are trying to enter is already connected to your existing account (as a "secondary email"). The best way would be to use a different, third email to create a new account, but removing that one from your account should also work.
Actually, we have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one). If you have further trouble, I suggest that you submit a new ticket from this page. Support agents should also be able to look up your account directly and provide more detailed info.
Thanks for your response. I thought that I had already tried removing the secondary email, but I will try that again, and if it doesn't solve the issue, I'll submit a new ticket. Thanks again.
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