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I am reporting a problem/fault with Firefox- please forward to relevent person/department.

  • 2 replies
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  • Last reply by cor-el
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petergfield
petergfield

In Firefox for the last 2 months or more with some ebay searches (and also Google searches- I do a search- then I select 'images' at the top) only the first few (2-6) lines of images are displayed. The results after that have no image displayed. This problem has appeared in the last few months- I thought you would have fixed it by now- there was no problem before then. I've tried doing the same searches in another browser ( MS Edge ) and there is no problem- so now I am forced to use MS Edge for some things, but I would prefer to use Firefox. Please fix it!

In Firefox for the last 2 months or more with some ebay searches (and also Google searches- I do a search- then I select 'images' at the top) only the first few (2-6) lines of images are displayed. The results after that have no image displayed. This problem has appeared in the last few months- I thought you would have fixed it by now- there was no problem before then. I've tried doing the same searches in another browser ( MS Edge ) and there is no problem- so now I am forced to use MS Edge for some things, but I would prefer to use Firefox. Please fix it!

All Replies (2)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
cor-el
cor-el
  • Moderator
  • Top 10 Contributor

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.

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