Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved

PDFs will not display when opened in Firefox; instead, there are grey boxes for pages.

Firefox PDFs
williamtran1641 replied
williamtran1641
williamtran1641

I tried to open a pdf on Firefox, but all I got were black pages everywhere. I can read the pdf on other browsers such as Edge.

I tried to open a pdf on Firefox, but all I got were black pages everywhere. I can read the pdf on other browsers such as Edge.
Attached screenshots

All Replies (2)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

If you run Firefox in Troubleshoot Mode, will the issue persist?

williamtran1641
williamtran1641 Question owner

Chosen Solution

Yeah. Apparently it had something to do with hardware acceleration. I just updated my graphics software, so that might have caused an issue. Thanks!

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.