Complete distruction of data after update
Today I agreed to the update of Thunderbird. After the update all my data have been distroyed - no calender data have been shown nor my previouse emails nor my structure of emails worked as ususal. I safed a backup file (zif) from another PC to an external drive. Now it is not possible to import this file because the zip is to big and I get the order to unzip first. If I do this I get a long list of errors and nothing works. Please tell me how to solve the problem! Ralf
All Replies (8)
Let's see if your data is still present.
Please go to "Help" (menu) > Troubleshooting information
Look down the left column of the first table until you see "Profiles". Click on "about:profiles" next to it.
The next screen will show you information about all your profiles. Identify the one that is in use. For each of the others, click on "Launch profile" and see if your data is there.
Hi Rick - thanks for your reply. I found data but if it is that what I had befopre is unclear top me. I exported my old data to an external drive but I cannot import them because the size oif the zip file is to large. Would be nice if you could give me an advice Thanks in advance Ralf
Hi Rick - I have saved the old Profil on an external drive but Thunderbird doesn´t import it. The Zip is to big and I don´t find it where I safed it - don`t know why Nothing makes sense to me
The easiest and best possible solution is finding the profile with your data using the method that I described. Have you used that method?
Hi Rick, I tried to create new profiles with my safed exported file - unfortunately it didn´t work. When I unzipped the Zip file a lot of files have been corrupted. Therefor I thing this is the problem (the exportation did not work correctly). Thank you for your assistance - but here it is very late and I have to go now. Have a nice day Ralf
I cannot help if you do not take my suggestions.
Please go to "Help" (menu) > Troubleshooting information
Look down the left column of the first table until you see "Profiles". Click on "about:profiles" next to it.
The next screen will show you information about all your profiles. Identify the one that is in use. For each of the others, click on "Launch profile" and see if your data is there.
Good morning Rick. I was there and I followed your suggestion. The profiles I can open but this is not the profile I am looking for. I tried to open the safed profile I exported (on an external drive) but also this doesn´t work. Principally I understood your suggestion and it was very helpful in the sense of knowing now where I may check the profile(s). But they are not workable or the secured data are corrupted - the worst scenario. Thank you very much and have a good day Ralf
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