Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Spam folder has disappeared

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by sfhowes

more options

My email provider calls its junk folder "Spam". Many years ago I had to set up accounts tied to this provider (IONOS) to have a Spam folder. Otherwise, account would not imap correctly to the mail server. Today I noticed that my Spam folder is not there. When I try to create a new folder, TB won't allow me to create one with the exact name "Spam," as if the folder were already there. What is going on?

My email provider calls its junk folder "Spam". Many years ago I had to set up accounts tied to this provider (IONOS) to have a Spam folder. Otherwise, account would not imap correctly to the mail server. Today I noticed that my Spam folder is not there. When I try to create a new folder, TB won't allow me to create one with the exact name "Spam," as if the folder were already there. What is going on?
Attached screenshots

All Replies (1)

more options

Right-click the account in the Folder Pane, Subscribe..., and see if the Spam folder can be subscribed.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.