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Thunderbird creates spam folder when I already have a junk folder (bug1985372)

  • 1 reply
  • 4 have this problem
  • 45 views
  • Last reply by Wayne Mery

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I use Thunderbird desktop to access IMAP email from my hosting provider. My hosting provider includes a junk email folder named "Junk" with the path "...hosting.com/INBOX/Junk. I cannot delete this folder.

Whenever I run Thunderbird, it creates a second folder named "Junk" with the path "...hosting.com/INBOX/spam. If I right-click on this folder and delete it, it is re-created the next time I start Thunderbird. I have gone into "Junk Settings" unchecked the "Move new junk message to..." checkbox thinking that this is causing Thunderbird to mistakenly create an extra junk/spam folder but it continues to create that extra junk folder.

How do I stop this from happening? I should only require one junk/spam folder.

I use Thunderbird desktop to access IMAP email from my hosting provider. My hosting provider includes a junk email folder named "Junk" with the path "...hosting.com/INBOX/Junk. I cannot delete this folder. Whenever I run Thunderbird, it creates a second folder named "Junk" with the path "...hosting.com/INBOX/spam. If I right-click on this folder and delete it, it is re-created the next time I start Thunderbird. I have gone into "Junk Settings" unchecked the "Move new junk message to..." checkbox thinking that this is causing Thunderbird to mistakenly create an extra junk/spam folder but it continues to create that extra junk folder. How do I stop this from happening? I should only require one junk/spam folder.
Attached screenshots

Modified by Wayne Mery

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Please create a bug report at https://bugzilla.mozilla.org/enter_bug.cgi?product=thunderbird with details including your provider/domain name.

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