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thunderbird email account login

  • 18 replies
  • 3 have this problem
  • 87 views
  • Last reply by Rick

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I was recently asked for my email account password after many years. I have no idea what it is after all this time so I reset my password. I received an email from you accepting the new password. I still cannot login since it will not accept the new password. Who knows what the old one was. I initially tried to recover the old one but no luck doing that. Help!.

I was recently asked for my email account password after many years. I have no idea what it is after all this time so I reset my password. I received an email from you accepting the new password. I still cannot login since it will not accept the new password. Who knows what the old one was. I initially tried to recover the old one but no luck doing that. Help!.

All Replies (18)

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thunderbird retains one password for each account. that is at settings>privacy&security

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Go to the website for your email provider (this might be yahoo, outlook, gmail, etc.). then try to log in to your email there. If you are unable to, follow the reset-password/recover-password steps provided on their website.

Once you have a new, working password that allows you to login to your email provider, use those credentials to log into Thunderbird.

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Did the above 2 comments help you resolve your issue and log in?

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I erset my password and received an email from y'all accepting it...I try to login and it will not accept the new password...help.

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Sounds like you are almost there.

Building off what @david said above, try this:

In Thunderbird, go to Settings > Privacy & Security.

Scroll down to the Passwords section and click Saved Passwords….

Find your email account in the list and remove the saved password.

Restart Thunderbird.

When prompted, enter your new password.

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Fuzzy Dice, by the way, messages about your password are from your e-mail service provider, not Mozilla or anyone here.

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I went to my saved passwords and there are not any...when I enter my new password it does not work.

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Rick...my email service provider told me they cannot help me, thunderbird must do it...sigh...

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this is what you sent me...

Mozilla logo Your password has been reset You reset your Mozilla account password on: Chrome on Windows 10 Monday, Jul 28, 2025 10:45:26 AM (UTC)

does not work..

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Let's clarify which password is the issue. There are at least three possibilities:

  1. Your e-mail account password, as you said at first. That is controlled by your e-mail service provider.
  2. Your Thunderbird master password. That is controlled within Thunderbird.
  3. Your Mozilla account password, which gives you access to this forum. Re-setting that password, which you did yesterday, will not help you access your e-mail.

What are you trying to access? Thunderbird? An e-mail account? How are you asked for that password? Would you please share a screenshot?

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Please share your email provider name. Some require separate passwords for email clients.

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Rick...I am trying to access my email account...here you go...I took a screen shot but have no idea how to put it in here...I get a pop up that says "password required for outgoing (smtp) server mail.brighthouse.com" when I try to send mail...it wants me to then enter my password in the box which I do but it does not work...

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David...this is my email addy... djw1@cfl.rr.com ...it goes back to the old brighthouse days which is why I have no idea what my old password was...sigh...

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This looks like a Spectrum account. Is this account still through Brighthouse? Can you log onto the account via website? If not, have you pursued with Brighthouse? Your problem is not in any way with Thunderbird, so you need to contact those who can confirm the proper account settings and password.

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David...this account was Time Warner then Brighthouse and now Spectrum...I've had it for many years...I contacted Spectrum and they said it is a Mozilla/Thunderbird issue...sheesh...all I want is for my email to work again...

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Fuzzy Dice said

David...this account was Time Warner then Brighthouse and now Spectrum...I've had it for many years...I contacted Spectrum and they said it is a Mozilla/Thunderbird issue...sheesh...all I want is for my email to work again...

Maybe Spectrum did not understand that all you need is to re-set your password. There must be a way to do that in webmail.

Unless a security key or app-specific password is needed?

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Rick...they tried to help me to no avail...I reset my passwword on thunderbird and they reset my password on webmail...neither worked...can you tell me how to populate my address book from thundebird to webmail?...

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Have you tried re-setting your password yourself where you log in to webmail, as ThundaMike suggested? This really is not complicated.

I have not transferred contacts in and out of Thunderbird. The usual approach is to export them in a csv file, then import that file into webmail. Searching the Web and this forum will give you details, or you could post your question in a new discussion.

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