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Can't connect to dropbox.com

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by Denys

abqwriter
abqwriter

From my desktop, Firefox refuses to connect to Dropbox.com. I get alternating error messages: PR_END_OF_FILE_ERROR SSL_ERROR_RX_RECORD_TOO_LONG

I've disabled extensions, cleared cache and restarted. Nothing has helped.

I also have Firefox on my laptop and have no problems connecting to Dropbox.com

Help. Thanks.

From my desktop, Firefox refuses to connect to Dropbox.com. I get alternating error messages: PR_END_OF_FILE_ERROR SSL_ERROR_RX_RECORD_TOO_LONG I've disabled extensions, cleared cache and restarted. Nothing has helped. I also have Firefox on my laptop and have no problems connecting to Dropbox.com Help. Thanks.

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hello,

We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  3. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?

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