Firefox Crashing On Startup
Firefox has begun to instantly crash after opening. This occurs constantly, even though fresh installs, even if I run as administrator. It is the only application doing this, which is beyond weird. It seems to have begun happening after I opened a notepad file. Which seems ridiculous to me but that's when it initially crashed. If more information is required, please let me know, but I cannot even access say, crash logs.
All Replies (2)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows]
+ [R]. This should bring up a Run box that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hello,
The issue may be fixed with the latest 140.0.1 release. Please update your Firefox (you can just download the Firefox installer and run it when the browser is closed) and let us know whether the problem persists.
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