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Sign into eBay without having to choose like symbols pictures to do so.

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When I try to sign into eBay, a multi-photo comes up asking me to identify like objects in order to be allowed to enter the program. I believe Firefox is causing this problem. How can I fix the problem?

When I try to sign into eBay, a multi-photo comes up asking me to identify like objects in order to be allowed to enter the program. I believe Firefox is causing this problem. How can I fix the problem?

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That's from ebay not Firefox browser.

Helpful?

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Some sites always have a person signing in for the first time complete a CAPTCHA test, but then after you pass, they set a cookie so you don't have to do it again. On these sites, if you have your browser set to clear cookies, you may have to do the test again on the next visit.

Some sites only show a CAPTCHA test if they find something about your request suspicious. This is to prevent bots from breaking into accounts by trying different passwords over and over. Why would the site think that your visit could be suspicious? Hmm...

Here are some possible issues to consider:

(A) If you are using a VPN when accessing these sites, try without the VPN.

When you are using a VPN, your IP address is from a remote system used by many strangers. So if that IP address is temporarily banned due to someone else's activity, that also will affect you. If you need the VPN, try selecting a different server or exit node in your VPN software.

(B) If you have customized any privacy preferences that affect browser requests -- for example, modifying your "user agent" or referring site header -- you may need to undo those changes

Also, some add-ons may modify headers in a way that looks suspicious to these systems. We can't really tell how your browser identified itself to the problem site based on how it identified itself to this site, because add-ons are restricted in how they interact with this site. Can you think of any add-ons you use that might make privacy-related tweaks to your requests?

(C) If you have Firefox set not to accept ANY cookies, that also could be a problem for some sites

(D) Maybe your requests are modified by an intermediary (such as a proxy server, your security software, or an interloper)

Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:

Open the Settings page using either:

  • "3-bar" menu button > Settings
  • (menu bar) Tools > Settings
  • type or paste about:preferences into the address bar and press Enter/Return to load it

In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.

Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.

Any difference?

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