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Not able to send emails

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  • Last reply by david

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I live in Peoria, Il USA. our service provider is Comcast. I use Linux Mint Cinnamon 21.3 ver 6.0.4. Just about a month ago, I found I was not able to send emails. I can receive emails easy, but not send on either of the 2 email accounts on my desktop computer. When I tried to send a message I received an error telling me I didn't have permission, so I took pictures of the error messages to the local Comcast office. They told me I needed to change my password.

    After changing my passwords, I tried to send an email to my alternate account and received a "sending message" notice.  I left it in sending message for over an hour.  I closed the sending message.  Then checked all of the account settings and preferences, and changed one setting to "normal password", and repeated the test, I receive the same results.  Using "Software Manager" I uninstalled "ThunderBird" then re-installed "ThunderBird" via  the gui.  I tried the same test, and again received the same results.
    I again went back to the Comcast office and reported my results, I was told that there were 2 other complaints about the same situation, I asked what their solution was and was told to just log into my Comcast Account online to send emails.  I asked them what did Comcast do that caused this problem, I was informed that they are just a sales office, I asked for a phone number for tech support and was told that they don't have a phone number to tech support.
    So, it seems I am on my own to fins a solution to the situation they caused, can you help?
    If there is any further information you need feel free to ask.

Thank you, Evan James

I live in Peoria, Il USA. our service provider is Comcast. I use Linux Mint Cinnamon 21.3 ver 6.0.4. Just about a month ago, I found I was not able to send emails. I can receive emails easy, but not send on either of the 2 email accounts on my desktop computer. When I tried to send a message I received an error telling me I didn't have permission, so I took pictures of the error messages to the local Comcast office. They told me I needed to change my password. After changing my passwords, I tried to send an email to my alternate account and received a "sending message" notice. I left it in sending message for over an hour. I closed the sending message. Then checked all of the account settings and preferences, and changed one setting to "normal password", and repeated the test, I receive the same results. Using "Software Manager" I uninstalled "ThunderBird" then re-installed "ThunderBird" via the gui. I tried the same test, and again received the same results. I again went back to the Comcast office and reported my results, I was told that there were 2 other complaints about the same situation, I asked what their solution was and was told to just log into my Comcast Account online to send emails. I asked them what did Comcast do that caused this problem, I was informed that they are just a sales office, I asked for a phone number for tech support and was told that they don't have a phone number to tech support. So, it seems I am on my own to fins a solution to the situation they caused, can you help? If there is any further information you need feel free to ask. Thank you, Evan James

Chosen solution

The attached is the only info I have for comcast/xfinity.

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Chosen Solution

The attached is the only info I have for comcast/xfinity.

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