Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Allowing location tracking

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

Henrik Hulten
Henrik Hulten
more options

When I access a location-aware website, I'm asked if I'll allow it to use my location. My problem is that the pop-up window won't allow me to do anything. I can't block, allow, close the window — nothing. Is there a setting I'm missing somewhere?

When I access a location-aware website, I'm asked if I'll allow it to use my location. My problem is that the pop-up window won't allow me to do anything. I can't block, allow, close the window — nothing. Is there a setting I'm missing somewhere?
Attached screenshots

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I'm on Windows, and for me that box is positioned more like a drop-down from a location icon in the address bar. I don't know why yours is so high up and I wonder whether that is part of the issue of the controls being unresponsive (i.e., the click zone doesn't match the display). ??

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window