Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trouble saving downloads

more options

Prior to about a month ago, downloading worked as expected: - click a link - the save to... dialog opened - choose the folder - the download is off and running

No more. For about the past month - click a link - wait for a long time with FF frozen - the a wheel starts rotating - after a full minute (or more) the save dialog appears.

Something has been broken in the mad-dash to push updates. It's fine for browsing, but the, you need to download. At that point you wish you were using a different browser (any other browser, in fact) since FF is the only oe that has this problem. Downloading works fine in a 8 chromium browsers that I have and in the 5 FF clones (like Waterfox)

It's just FF that's broken. I can no longer afford to set it as default because of this. The others are not perfect (WF won't activate Pocket, foe example) but downloading promptly is critical.

Prior to about a month ago, downloading worked as expected: - click a link - the save to... dialog opened - choose the folder - the download is off and running No more. For about the past month - click a link - wait for a long time with FF frozen - the a wheel starts rotating - after a full minute (or more) the save dialog appears. Something has been broken in the mad-dash to push updates. It's fine for browsing, but the, you need to download. At that point you wish you were using a different browser (any other browser, in fact) since FF is the only oe that has this problem. Downloading works fine in a 8 chromium browsers that I have and in the 5 FF clones (like Waterfox) It's just FF that's broken. I can no longer afford to set it as default because of this. The others are not perfect (WF won't activate Pocket, foe example) but downloading promptly is critical.

All Replies (3)

more options

Visit about:third-party and take note of the listed modules. Open the file dialog (Ctrl+O) then close it, see what new modules have been added to the list and try disabling them or uninstalling their respective software.

Helpful?

more options

I looked. There were 2 from bitdefender I booted to safe mode annd deleted te dlls Same problem but now, also, FF becomes similarly unnresponsive for mor than a miute eve if it's just sitting idle

Helpful?

more options

I have this same issue on my work computer, where I have to use Chrome for some things. This issue always presents for me in Firefox first, and then breaks the other Save-As dialog boxes in other browsers.

The only thing that works to fix this every time is to clear Chrome's cache specifically. Once we do that, everything works again.

Neither I nor my IT department know why this is happening or why that works, but if you haven't found a fix yet, hopefully this helps.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.