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email not sending

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by russ17

russ17
russ17
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Sending emails hit and miss. Sometime goes right out, other times I get this "The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. How do I cure this.. keep in mind I am very close to computer illiterate..

Sending emails hit and miss. Sometime goes right out, other times I get this "'''The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out'''.'' How do I cure this.. keep in mind I am very close to computer illiterate..

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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As you claim illiteracy, I will try and make it simple. Turn off your outgoing email scanning in your antivirus.

Modified by Matt

russ17
russ17 Question owner
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I am running Avast for computer security. Is the antivirus you mention part of Thunderbird or do I need to look into Avast? If Thunderbird, please offer some further direction