Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Not been able to send or receive emails since Jan 8

Thunderbird Troubleshooting
PGTech replied
graybird
graybird

Since Thunderbird email was upgraded on 8th of Jan, have not been able to send or receive emails. when I click on Thunderbird email icon as I have always done, get message to enter password, but it never accepts password, and says password cannot be authenticated. Have tried changing password several times but get same messages each time. Someone please help me.

Since Thunderbird email was upgraded on 8th of Jan, have not been able to send or receive emails. when I click on Thunderbird email icon as I have always done, get message to enter password, but it never accepts password, and says password cannot be authenticated. Have tried changing password several times but get same messages each time. Someone please help me.

Modified by Wayne Mery

All Replies (1)

PGTech
PGTech

Sounds like you should duble check your Server settings with your email. Make sure you are using the correct port, connection security, and authentication method.