Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot reset Comcast email password in Firefox

  • 7 replies
  • 0 have this problem
  • 12 views
  • Last reply by jonzn4SUSE

more options

Comcast (Xfinity) requested that I change my webmail password. I have https://login.xfinity.com on the list of exceptions for cookies and site data to ALLOW. Regardless, Firefox doesn't allow me to do a password reset.

I used Safari to change the password. It worked.

Since I use most of the time Firefox, I wanted to go back and login into Comcast webmail using Firefox with the new password. It doesn't let me and just tells me to reset my password.

This used to work in the past. Something had to be changed since I last changed passwords for webmail in later versions of Firefox.

Please let me know know what to do to enable me to continue to use Firefox for webmail. I have version 115.5. Thanks.

Comcast (Xfinity) requested that I change my webmail password. I have https://login.xfinity.com on the list of exceptions for cookies and site data to ALLOW. Regardless, Firefox doesn't allow me to do a password reset. I used Safari to change the password. It worked. Since I use most of the time Firefox, I wanted to go back and login into Comcast webmail using Firefox with the new password. It doesn't let me and just tells me to reset my password. This used to work in the past. Something had to be changed since I last changed passwords for webmail in later versions of Firefox. Please let me know know what to do to enable me to continue to use Firefox for webmail. I have version 115.5. Thanks.

Chosen solution

Roger that. Mark it as resolved to get it off our list of issue and have a nice day.

Read this answer in context 👍 0

All Replies (7)

more options

Is the new password stored in Firefox if you check the about:logins page ?

Do you use a bookmark or are you starting with the main (home) page of this website?

If you use a bookmark to access a specific page, instead navigate to this page starting with the main page or with the sign in page in case there is a problem with this bookmark.

Helpful?

more options

Thanks a lot cor-el for your reply on a Sunday. I do not use/have a bookmark saved for this website.

I checked about:logins page as suggested for passwords saved, but as I assumed there is nothing saved ("no logins found").

I rebooted the computer and now the Comcast webmail came up using the new password entered through Safari. I do not want to create any new problems for myself by trying to do the reset again from Firefox, but the password reset did not work from Firefox. At least now I am in business after using Safari. Since I tried to do it many times from Firefox and it did not work, there should be something in Firefox that prevented it from happening...

Thanks again and Happy Holidays!

Helpful?

more options

Helpful?

more options

Thanks cor-el. I am saving your email for any next time.

Helpful?

more options

I also just changed my passwords with Comcast. Can you try Clear all items for a single site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions#firefox:win11:fx100

Helpful?

more options

Thanks, jonzn4SUSE. Now that everything is working as expected, I would not want to ask for trouble. I might do what you suggest if next time, when changing passwords, I run into the same issue,

Helpful?

more options

Chosen Solution

Roger that. Mark it as resolved to get it off our list of issue and have a nice day.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.