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Thunderbird crashes upon opening

  • 5 replies
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  • Last reply by Wayne Mery

472vc9b2tv
472vc9b2tv

Whenever I open Thunderbird, my Mac asks for the password, but when I input it, the app opens and then asks immediately for my password again. However, this time, the app just spins and then immediately crashes. My crash ID is as follows:

Crash ID: bp-1a3da0a9-8e35-4e75-8bc2-0b6b80231022

I recently uninstalled Mcafee for not completing an install which made my computer not be able to restart. How can I regain access to Thunderbird? Thanks!

Whenever I open Thunderbird, my Mac asks for the password, but when I input it, the app opens and then asks immediately for my password again. However, this time, the app just spins and then immediately crashes. My crash ID is as follows: Crash ID: bp-1a3da0a9-8e35-4e75-8bc2-0b6b80231022 I recently uninstalled Mcafee for not completing an install which made my computer not be able to restart. How can I regain access to Thunderbird? Thanks!

All Replies (5)

472vc9b2tv
472vc9b2tv Question owner

Also will add that the crash occurs even when booting in safe mode.

Wayne Mery
Wayne Mery
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Tracking at https://bugzilla.mozilla.org/show_bug.cgi?id=1764865

Wayne Mery
Wayne Mery
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Do you have more crash reports with newer Thunderbird versions?

Wayne Mery
Wayne Mery
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472vc9b2tv 

are you still there??
Wayne Mery
Wayne Mery
  • Top 25 Contributor
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If you are stil crashing, please post a new question https://support.mozilla.org/en-US/questions/new/thunderbird