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There is a Microsoft 365 ad completely blocking out my emails, no way to delete it

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  • 0 have this problem
  • 7 views
  • Last reply by Terry

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When I click on Firefox, my email comes up. Now the whole screen is covered up with an ad for Microsoft 365, and there is no way to delete it. I have tried re-booting and spent an hour trying to find solutions, which either don't apply to my problem or the solutions appear so complicated I can't follow them. I am 76, and just want to be able to do the most basic use of my computer.

When I click on Firefox, my email comes up. Now the whole screen is covered up with an ad for Microsoft 365, and there is no way to delete it. I have tried re-booting and spent an hour trying to find solutions, which either don't apply to my problem or the solutions appear so complicated I can't follow them. I am 76, and just want to be able to do the most basic use of my computer.

All Replies (2)

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Firefox is just a Browser. What site are you using? Also Firefox doesn't send popups for ads like Microsoft 365.

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Install a content blocker. That linked below is widely recommended.

https://addons.mozilla.org/firefox/addon/ublock-origin/