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clicking Messenger on Facebook webpage goes to a blank page. Can not see any of my messages

  • 2 replies
  • 3 have this problem
  • 42 views
  • Last reply by mlcamilli

hikeadq
hikeadq
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For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (brings up a blank box). I've cleared all cookies and cache but no change. I do not have this problem with Safari so I believe it is a Firefox issue and not a Facebook issue.

For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (brings up a blank box). I've cleared all cookies and cache but no change. I do not have this problem with Safari so I believe it is a Firefox issue and not a Facebook issue.

All Replies (2)

Terry
Terry
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You could try troubleshoot mode. The page is displaying in Firefox here.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

mlcamilli
mlcamilli
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I also have this problem and troubleshoot mode didn't help. I don't have the problem in Microsoft Edge. I've tried everything. Did you get this figured out? Did it just suddenly start working again?