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Video not working for certain sites

  • 2 replies
  • 1 has this problem
  • 398 views
  • Last reply by lolarayyy

lolarayyy
lolarayyy

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine.

I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine. I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

Chosen solution

If your version of Windows does not bundle media components -- this is more of an issue in Europe than in North America -- you probably need to install a media feature pack. This article has more info:

Fix video and audio problems on Firefox for Windows N editions.

If that isn't the issue, I have a copy of YouTube's old feature support test page on my website. Normally these will all say either supported or probably. Does your Firefox list any unsupported items:

https://www.jeffersonscher.com/sumo/html5-video.html

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Chosen Solution

If your version of Windows does not bundle media components -- this is more of an issue in Europe than in North America -- you probably need to install a media feature pack. This article has more info:

Fix video and audio problems on Firefox for Windows N editions.

If that isn't the issue, I have a copy of YouTube's old feature support test page on my website. Normally these will all say either supported or probably. Does your Firefox list any unsupported items:

https://www.jeffersonscher.com/sumo/html5-video.html

lolarayyy
lolarayyy Question owner

Ahh, that was it - thank you!