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Cannot change email in my account nor delete my Firefox account

  • 2 replies
  • 1 has this problem
  • 20 views
  • Last reply by sr

sr
sr
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To change my email in the account I arrive to the step when a confirmation code should be send , but I never receive the email with the code. If I try to delete my account, again, a confirmation code is required, but the email with this code does not arrive. It may be that the email provider (T-Online) is blocking the email from Mozilla? , I have no possibility to specify safe sites with such an email system, and I cannot change the email. In conclusion , I am stuck. Is it possible to write to a support site of Mozilla to get the email modified or the account deleted by them

To change my email in the account I arrive to the step when a confirmation code should be send , but I never receive the email with the code. If I try to delete my account, again, a confirmation code is required, but the email with this code does not arrive. It may be that the email provider (T-Online) is blocking the email from Mozilla? , I have no possibility to specify safe sites with such an email system, and I cannot change the email. In conclusion , I am stuck. Is it possible to write to a support site of Mozilla to get the email modified or the account deleted by them

Chosen solution

Dear Seburo, thank you for your prompt reply. The issue has been solved in the meantime. The email was indeed going to a spam folder, not at my side on my email client application, but at the T-Online site. I could access the settings of my email mailbox at T-Online, and modify them to get the spam emails delivered with a mark 'spam' instead of being automatically deleted by T-Online at T-Online. Now I have the new email address in place for my Firefox account.

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All Replies (2)

Paul
Paul
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  • Top 10 Contributor
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Hi

Is the email going to a "spam" or "junk mail" folder?

You will need to be able to access your account for it be deleted.

sr
sr Question owner
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Chosen Solution

Dear Seburo, thank you for your prompt reply. The issue has been solved in the meantime. The email was indeed going to a spam folder, not at my side on my email client application, but at the T-Online site. I could access the settings of my email mailbox at T-Online, and modify them to get the spam emails delivered with a mark 'spam' instead of being automatically deleted by T-Online at T-Online. Now I have the new email address in place for my Firefox account.