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Unable to access my primary email account (email provider disabled it) in order to change my email address to the updated address

  • 2 replies
  • 1 has this problem
  • Last reply by FredMcD

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Good morning,

I am unable to add a 2nd email address and/or change my primary email address as my email provider host disabled all old accounts in November and created new address details for all users.

As a result, I am unable to access the verification code that is required.

My old email address was: ...

My new email address is: ...

My cell phone is: ... is a text verification is an option.

Thanks in advance,

Kevin Cooper

edited email address and phone# from public and search/spam bots view as this is a community forum.

Modified by James

All Replies (2)

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I'm sorry, but you will have to contact your administrator for that. There's nothing what we would be able to do about this. Good luck :)


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I called for an administrator.


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