Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ZDNet Comments no longer open in Firefox, but do in Chrome or Bing. What's the problem here?

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by progan01

more options

Clicking on the Comments section in any ZDNet article (https://www.zdnet.com/article/) gets no response at all. The Comments section doesn't open, I'm not prompted to log in -- nothing. The cursor does change from the default arrow to a hand with pointed finger, as usual, and the Comments bar color flashes as it should when I click on it -- but that's the limit of interaction. I've tested the link with Chrome and Bing and the function still works there, but not in Firefox, and apparently hasn't since about the 26th of July. What's going on, and how can this problem be addressed?

Clicking on the Comments section in any ZDNet article (https://www.zdnet.com/article/) gets no response at all. The Comments section doesn't open, I'm not prompted to log in -- nothing. The cursor does change from the default arrow to a hand with pointed finger, as usual, and the Comments bar color flashes as it should when I click on it -- but that's the limit of interaction. I've tested the link with Chrome and Bing and the function still works there, but not in Firefox, and apparently hasn't since about the 26th of July. What's going on, and how can this problem be addressed?

Chosen solution

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Read this answer in context 👍 0

All Replies (4)

more options

Chosen Solution

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Allowing trackers through the ZDNet video page allowed me to view the videos. But the failure to allow me to access comments or sign in cleared up spontaneously; I took no action here, but functionality was restored as before. No explanation, no obvious reason for it to happen. Except I had remarked to ZDNet through their Google-operated help facility that the problem existed. I will continue to keep an eye on it. Thanks, Fred, for your advice and insight. You helped me resolve what part of my problem remained unresolved.

more options

It's possible they checked the website and tweaked something.

more options

My thought precisely. It bothers me that they didn't catch this upon installation of whatever change they internally approved, but if we keep them honest this might not happen as often. Let us hope.