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Firefox will not launch Starbucks/Panera public wifi login pages

  • 5 replies
  • 1 has this problem
  • 17 views
  • Last reply by jscher2000

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Hello,

As stated, when I connect to public networks (namely Starbucks' and Panera's) Firefox will not successfully load their connection portals. A new tab will open, and "www.msftconnecttest.com/redirect" will begin loading, but go nowhere. Each time I am forced to open Microsoft Edge to paste that link in and the connection proceeds.

Has anyone encountered this before?

All Replies (5)

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Hi Samuel,

Try opening firefox in Safe mode,

  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.

Helpful?

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Shashank Shekhar said

Hi Samuel, Try opening firefox in Safe mode,
  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.

FredMcD said

Make sure you are not blocking content. Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link} A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

The problem does not persist while in Troubleshoot Mode.

Helpful?

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Okay, then refreshing the browser will surely help you.

Try Refreshing your Browser:-

  • To do this, click the menu button at the top right corner of the Firefox window.
  • Click the “Help” option near the bottom of the menu.
  • Click the “Troubleshooting Information” option in the Help menu.
  • Click the “Refresh Firefox” button at the top right corner of the Troubleshooting Information page.
  • You’ll be warned that this will remove your browser add-ons, reset your customizations, and revert other browser data to the default settings. Click “Refresh Firefox” to confirm you want to make these changes.

Helpful?

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I generally suggest using a non-secured page to trigger authentication. Otherwise, you may get a secure connection error.

When entering a non-secured address, if one of your extensions (or Firefox's HTTPS Only mode) automatically upgrades the request to HTTPS, then that can trigger the problem.

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