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I am trying to log on to firefox from a computer I did a fresh install on. I put in my email and it sent a code to my email. I entered the code into the verification box and it says incorrect password, BUT then shows my old email I had associated with the account. How to fix?

I am trying to log on to firefox from a computer I did a fresh install on. I put in my email and it sent a code to my email. I entered the code into the verification box and it says incorrect password, BUT then shows my old email I had associated with the account. How to fix?

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Can you login to the Firefox account via this web page?

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I just ended up resetting my password. Now I ran into another problem. I tried deleting this question & I tried changing my username here and keep getting the same error >> tried on two different computers, mobile, regular & private browsers and yesterday and today.

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