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Help with Error Message

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

Richard Ivanhoe
Richard Ivanhoe
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I cannot login to Yahoo mail on Firefox. I get this message: 

         An error occurred while processing your request.

         Reference #97.b77a4217.1617032828.126c598b

This might be a problem with Yahoo, but I am able to login on other browsers.

Any ideas?

I cannot login to Yahoo mail on Firefox. I get this message: An error occurred while processing your request. Reference #97.b77a4217.1617032828.126c598b This might be a problem with Yahoo, but I am able to login on other browsers. Any ideas?

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}