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Archived

spotify plugin has crashed

Firefox Troubleshooting
Roland Tanglao replied
exup
exup

Hi up until recently spotify was working ok, recently when I log in with my account in Spotify it shows the plugin has crashed. Two options are reload with simple does the same and 2 log the crash report which have done. I have unistall FF and removed my profile /home/username/.mozilla and rebuilt FF but still same issue. Although the first time I go to logon to spofity I have to enable DRM and it says FF is downloading plugins for this site. I have started in safe mode and refreshed mode. Not sure what else I can do. Note the WideWine extension is enabled.

Hi up until recently spotify was working ok, recently when I log in with my account in Spotify it shows the plugin has crashed. Two options are reload with simple does the same and 2 log the crash report which have done. I have unistall FF and removed my profile /home/username/.mozilla and rebuilt FF but still same issue. Although the first time I go to logon to spofity I have to enable DRM and it says FF is downloading plugins for this site. I have started in safe mode and refreshed mode. Not sure what else I can do. Note the WideWine extension is enabled.
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All Replies (3)

cor-el
cor-el
  • Moderator

Did you already updated to Firefox 73.0.1 as that has addressed some issues ?

Fixed crashes when playing encrypted content on some Linux systems

exup
exup Question owner

Yes I have been running 73.0.1 for a while I think since the 19th Feb.

Roland Tanglao
Roland Tanglao
  • Moderator

Hi exup:

Here's what might help: 1. I would file a spotify support request 2. in the meantime, try using the Firefox directly from mozilla instead of your Linux repository. https:// getfirefox.com/

Cheers!

...Roland