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For about the last week Firefox has been "not responding" after being asked to print.

Posted

2020-02-18 17:00 GMT Windows 10 Pro 1909, Firefox 73.0.1 (64-bit). It was 73.0.0 just a few minutes ago.

2020-02-18 17:00 GMT Windows 10 Pro 1909, Firefox 73.0.1 (64-bit). It was 73.0.0 just a few minutes ago.
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Additional System Details

Application

  • Firefox 73.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0
  • Support URL: https://support.mozilla.org/1/firefox/73.0.1/WINNT/en-GB/

Extensions

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.1 (bing@search.mozilla.org)
  • Browsing Protection by F-Secure 2.237.8018 (ols@f-secure.com)
  • Chambers (UK) 1.0 (chambers-en-GB@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Ecosia - The search engine that plants trees 4.0.4 ({d04b0b40-3dab-4f0b-97a6-04ec3eddbfb0})
  • Google 1.0 (google@search.mozilla.org)
  • iCloud Bookmarks 2.1.23 (firefoxdav@icloud.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce RTX 2080
  • adapterDescription2:
  • adapterDeviceID: 0x1ed0
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_a1df040de7a04ed5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_a1df040de7a04ed5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_a1df040de7a04ed5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_a1df040de7a04ed5\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_a1df040de7a04ed5\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_a1df040de7a04ed5\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_a1df040de7a04ed5\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_a1df040de7a04ed5\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 8192
  • adapterRAM2: 0
  • adapterSubsysID: 12711462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.476
  • driverDate: 1-17-2019
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 25.21.14.1777
  • driverVersion2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 144
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce RTX 2080 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000dc84) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce RTX 2080 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000dc84) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8960 solutions 73412 answers

Hi T M N Irish, sorry to hear about this problem.

If you haven't already, could you try resetting the printer's settings previously stored by Firefox. This article has the steps:

Fix printing problems in Firefox

If the problem affects a physical printer, you might test with the "Microsoft Print to PDF" printer when the print dialog comes up.

If the print dialog doesn't come up at all, Firefox may be having some difficulty communicating with Windows. I'm not sure how to track down the cause of that.

Hi T M N Irish, sorry to hear about this problem. If you haven't already, could you try resetting the printer's settings previously stored by Firefox. This article has the steps: [[Fix printing problems in Firefox]] If the problem affects a physical printer, you might test with the "Microsoft Print to PDF" printer when the print dialog comes up. If the print dialog doesn't come up at all, Firefox may be having some difficulty communicating with Windows. I'm not sure how to track down the cause of that.
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Question owner

Thank you for that reply. I had already come across the article you mention and even done the prefs.js stuff, but that did not fix the prblem. Today I tried your suggestion of using Microsoft Print to PDF as the printer and ticked the box output to file, but that did not fix the problem either. I used ctrl-alt-del to open task manager. There were three firefox processes and the bottom one had not respomding against it. I have checked a few minutes ago and neither Windows 10 Pro 1909 nor Firefox 73.0.1 (64-bit) seem to want updates. I really do not thimk there is anything wrong with the printer as I have printed two documents from Thunderbird and Adobe Reader DC already today. I must admit that I was rather hoping that I would not be the only person with this problem. If I am, I have absolutely no idea what to do about it.

Thank you for that reply. I had already come across the article you mention and even done the prefs.js stuff, but that did not fix the prblem. Today I tried your suggestion of using Microsoft Print to PDF as the printer and ticked the box output to file, but that did not fix the problem either. I used ctrl-alt-del to open task manager. There were three firefox processes and the bottom one had not respomding against it. I have checked a few minutes ago and neither Windows 10 Pro 1909 nor Firefox 73.0.1 (64-bit) seem to want updates. I really do not thimk there is anything wrong with the printer as I have printed two documents from Thunderbird and Adobe Reader DC already today. I must admit that I was rather hoping that I would not be the only person with this problem. If I am, I have absolutely no idea what to do about it.
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Question owner

2020-03-08 17:00 GMT

More detail. Open Firefox, open menu, click on Print. You get a print preview of the first page of the website. My home page is just an ECOSIA search page. Click on Print... A Print dialogue box comes up with the correct printer highlighted. Click on Preferences and a XEROX Printing Preferences dialogue box comes up. This is just a test, I do not want to change anything, so I click on Cancel. The Print dialogue box is still there. I do not actually want to print, so I click on Cancel. Now I click on Close the print preview. It does not close and the top of the screen now reads "Ecosia - the search engine that plants trees - Mozilla Firefox (Not Responding)"

2020-03-08 17:00 GMT More detail. Open Firefox, open menu, click on Print. You get a print preview of the first page of the website. My home page is just an ECOSIA search page. Click on Print... A Print dialogue box comes up with the correct printer highlighted. Click on Preferences and a XEROX Printing Preferences dialogue box comes up. This is just a test, I do not want to change anything, so I click on Cancel. The Print dialogue box is still there. I do not actually want to print, so I click on Cancel. Now I click on Close the print preview. It does not close and the top of the screen now reads "Ecosia - the search engine that plants trees - Mozilla Firefox (Not Responding)"
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