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Firefox 61.0.1 crashing repeatedly

Posted

Firefox is crashing repeatedly.

Tabs typically open: Reddit, gmail, twitch, (lately) world cup streams, youtube.

latest few submitted crashes:

https://crash-stats.mozilla.com/report/index/4003ef0d-d955-407b-9f8f-736050180710 https://crash-stats.mozilla.com/report/index/bp-5e426954-fd9b-4c3c-916a-04e110180710 https://crash-stats.mozilla.com/report/index/bp-7b4ae057-1c46-4541-abe3-6309a1180710

Any help is appreciated!

Firefox is crashing repeatedly. Tabs typically open: Reddit, gmail, twitch, (lately) world cup streams, youtube. latest few submitted crashes: https://crash-stats.mozilla.com/report/index/4003ef0d-d955-407b-9f8f-736050180710 https://crash-stats.mozilla.com/report/index/bp-5e426954-fd9b-4c3c-916a-04e110180710 https://crash-stats.mozilla.com/report/index/bp-7b4ae057-1c46-4541-abe3-6309a1180710 Any help is appreciated!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 61.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
  • Support URL: https://support.mozilla.org/1/firefox/61.0.1/WINNT/en-US/

Extensions

  • FrankerFaceZ 4.0 (frankerfacez@frankerfacez.com)
  • Google Keep Notes 65.0.0 ({a94d60a0-8408-4c53-8eec-cb349eb958b8})
  • LastPass: Free Password Manager 4.15.0.7 (support@lastpass.com)
  • Reddit Enhancement Suite 5.12.5 (jid1-xUfzOsOFlzSOXg@jetpack)
  • The FFZ Add-On Pack 3.1 (@ffz-ap)
  • uBlock Origin 1.16.12 (uBlock0@raymondhill.net)
  • View Image 2 ({287dcf75-bec6-4eec-b4f6-71948a2eea29})
  • Facebook Container 1.3.1 (@contain-facebook) (Inactive)
  • Firefox Multi-Account Containers 6.0.0 (@testpilot-containers) (Inactive)
  • Messenger for Google™ Hangouts 0.1.9 (jid1-uqbSKwXpf2K6yl@jetpack) (Inactive)
  • Switch Container 0.8 ({c580e2d6-885a-4cb9-af49-59b3b48350e9}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 1070
  • adapterDescription2: Intel(R) HD Graphics 4600
  • adapterDeviceID: 0x1b81
  • adapterDeviceID2: 0x0412
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  • adapterRAM: 8192
  • adapterRAM2: Unknown
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 6-24-2018
  • driverDate2: 10-16-2017
  • driverVersion: 24.21.13.9836
  • driverVersion2: 20.19.15.4835
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  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1070 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.fcbca0e873c3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000505159) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1070 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.fcbca0e873c3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000505159) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 30.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 30.0.0.113 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Install Time 2018-03-31 14:18:49 Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299

bp-4003ef0d-d955-407b-9f8f-736050180710 Signature: mozilla::FrameProperties::GetInternal

CrashTime Wed, 02 May 2018 04:11:47 GMT ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 61.0.1 Build ID 20180704003137 OS Windows 10 OS Version 10.0.17134

bp-5e426954-fd9b-4c3c-916a-04e110180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll

CrashTime Tue, 10 Jul 2018 03:31:54 GMT +++++++++++++++++++++++++++++++++++++++++ bp-7b4ae057-1c46-4541-abe3-6309a1180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll

CrashTime Tue, 10 Jul 2018 03:20:43 GMT

Install Time 2018-03-31 14:18:49 Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299 bp-4003ef0d-d955-407b-9f8f-736050180710 Signature: mozilla::FrameProperties::GetInternal CrashTime Wed, 02 May 2018 04:11:47 GMT ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 61.0.1 Build ID 20180704003137 OS Windows 10 OS Version 10.0.17134 bp-5e426954-fd9b-4c3c-916a-04e110180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll CrashTime Tue, 10 Jul 2018 03:31:54 GMT +++++++++++++++++++++++++++++++++++++++++ bp-7b4ae057-1c46-4541-abe3-6309a1180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll CrashTime Tue, 10 Jul 2018 03:20:43 GMT
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

The first report is too old to be useful.

As to the others, what were you doing at the time?

The first report is too old to be useful. As to the others, what were you doing at the time?

Question owner

My apologies.. didn't realize the others were so old. It's been happening a lot the past 4-5 days. Typically i'm just watching a twitch stream or world cup stream, inactive while watching. It is still crashing every 2-3 minutes typically. I will try your other steps and let you know if it seems to be better.

My apologies.. didn't realize the others were so old. It's been happening a lot the past 4-5 days. Typically i'm just watching a twitch stream or world cup stream, inactive while watching. It is still crashing every 2-3 minutes typically. I will try your other steps and let you know if it seems to be better.
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Started in safe mode and opened up my usual tabs (reddit, gmail, twitch) and it crashed after less than a minute. I opened in safe mode again without opening twitch and I seem to be good.... Twitch seems to be causing the issue but I can't seem to figure out why.

Here is the latest crash: https://crash-stats.mozilla.com/report/index/14dbec97-e25b-4993-8f2a-5a0ed1180710

Started in safe mode and opened up my usual tabs (reddit, gmail, twitch) and it crashed after less than a minute. I opened in safe mode again without opening twitch and I seem to be good.... Twitch seems to be causing the issue but I can't seem to figure out why. Here is the latest crash: https://crash-stats.mozilla.com/report/index/14dbec97-e25b-4993-8f2a-5a0ed1180710

Question owner

I should also add that I have the same version of firefox on two other machines and they do not have this issue.

I should also add that I have the same version of firefox on two other machines and they do not have this issue.
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

bp-14dbec97-e25b-4993-8f2a-5a0ed1180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll

Have you contacted Twitch support?

bp-14dbec97-e25b-4993-8f2a-5a0ed1180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll Have you contacted Twitch support?

Question owner

I have not. I just found out it's also happening with netflix. As well as random video players from world cup streams.

I have not. I just found out it's also happening with netflix. As well as random video players from world cup streams.
cor-el
  • Top 10 Contributor
  • Moderator
17588 solutions 159105 answers

Helpful Reply

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 You can check the connection settings. *Options/Preferences -> General -> Network: Connection -> Settings If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly. See "Firefox connection settings": *https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Question owner

So I've had a program called Bome's Midi Translator, which is some old legacy software that converts midi input into keystrokes i use for some autohotkey scripts. I went through 1 by 1 on my startup items and this seems to be the one triggering it. Not quite sure why this just started happening though. I don't recall any updates happening, and this software is from the XP days so it hasn't been touched in a loooong time. Thank you both for your help!

So I've had a program called Bome's Midi Translator, which is some old legacy software that converts midi input into keystrokes i use for some autohotkey scripts. I went through 1 by 1 on my startup items and this seems to be the one triggering it. Not quite sure why this just started happening though. I don't recall any updates happening, and this software is from the XP days so it hasn't been touched in a loooong time. Thank you both for your help!