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Firefox 61.0.1 crashing repeatedly

  • 11 replies
  • 1 has this problem
  • 39 views
  • Last reply by teegs

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Firefox is crashing repeatedly.

Tabs typically open: Reddit, gmail, twitch, (lately) world cup streams, youtube.

latest few submitted crashes:

https://crash-stats.mozilla.com/report/index/4003ef0d-d955-407b-9f8f-736050180710 https://crash-stats.mozilla.com/report/index/bp-5e426954-fd9b-4c3c-916a-04e110180710 https://crash-stats.mozilla.com/report/index/bp-7b4ae057-1c46-4541-abe3-6309a1180710

Any help is appreciated!

Firefox is crashing repeatedly. Tabs typically open: Reddit, gmail, twitch, (lately) world cup streams, youtube. latest few submitted crashes: https://crash-stats.mozilla.com/report/index/4003ef0d-d955-407b-9f8f-736050180710 https://crash-stats.mozilla.com/report/index/bp-5e426954-fd9b-4c3c-916a-04e110180710 https://crash-stats.mozilla.com/report/index/bp-7b4ae057-1c46-4541-abe3-6309a1180710 Any help is appreciated!

All Replies (11)

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Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 30.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Install Time 2018-03-31 14:18:49 Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299

bp-4003ef0d-d955-407b-9f8f-736050180710 Signature: mozilla::FrameProperties::GetInternal

CrashTime Wed, 02 May 2018 04:11:47 GMT ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 61.0.1 Build ID 20180704003137 OS Windows 10 OS Version 10.0.17134

bp-5e426954-fd9b-4c3c-916a-04e110180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll

CrashTime Tue, 10 Jul 2018 03:31:54 GMT +++++++++++++++++++++++++++++++++++++++++ bp-7b4ae057-1c46-4541-abe3-6309a1180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll

CrashTime Tue, 10 Jul 2018 03:20:43 GMT

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The first report is too old to be useful.

As to the others, what were you doing at the time?

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My apologies.. didn't realize the others were so old. It's been happening a lot the past 4-5 days. Typically i'm just watching a twitch stream or world cup stream, inactive while watching. It is still crashing every 2-3 minutes typically. I will try your other steps and let you know if it seems to be better.

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Started in safe mode and opened up my usual tabs (reddit, gmail, twitch) and it crashed after less than a minute. I opened in safe mode again without opening twitch and I seem to be good.... Twitch seems to be causing the issue but I can't seem to figure out why.

Here is the latest crash: https://crash-stats.mozilla.com/report/index/14dbec97-e25b-4993-8f2a-5a0ed1180710

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I should also add that I have the same version of firefox on two other machines and they do not have this issue.

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bp-14dbec97-e25b-4993-8f2a-5a0ed1180710 Signature: PR_MD_PR_POLL | mozilla::net::nsSocketTransportService::Poll

Have you contacted Twitch support?

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I have not. I just found out it's also happening with netflix. As well as random video players from world cup streams.

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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

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So I've had a program called Bome's Midi Translator, which is some old legacy software that converts midi input into keystrokes i use for some autohotkey scripts. I went through 1 by 1 on my startup items and this seems to be the one triggering it. Not quite sure why this just started happening though. I don't recall any updates happening, and this software is from the XP days so it hasn't been touched in a loooong time. Thank you both for your help!