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I keep getting this message in my twitter feed "We cannot play the video in this browser. Please try a different web browser."

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  • 3 have this problem
  • 4350 views
  • Last reply by James

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I recently installed Ubuntu 18.04 LTS OS on my computer. it came with firefox installed and ive updated all software and packages. Everything seems to work fine except for this one persistent problem. my twitter feed won't display gif's and videos. I keep getting this message:"We cannot play the video in this browser. Please try a different web browser."

Chosen solution

The videos may be playing in a HTML5 player.

One type of package Linux users may not install after OS install is FFmpeg which nay vary in package name depending on Linux distro. Firefox has not used Gstreamer for a long time now.

You can test at https://www.youtube.com/html5 where if a couple certain checks are red then you maybe missing the FFmpeg

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Chosen Solution

The videos may be playing in a HTML5 player.

One type of package Linux users may not install after OS install is FFmpeg which nay vary in package name depending on Linux distro. Firefox has not used Gstreamer for a long time now.

You can test at https://www.youtube.com/html5 where if a couple certain checks are red then you maybe missing the FFmpeg

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Hi, I'm using ubuntu 18.04.1 and I have the same problem. I wen to https://www.youtube.com/html5 and found H.264 and MSE & H.264 both with red marks. I tried with 'sudo apt install ffmpeg' but I get the same issue. Any idea how to solve it?

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opensas said

Hi, I'm using ubuntu 18.04.1 and I have the same problem. I wen to https://www.youtube.com/html5 and found H.264 and MSE & H.264 both with red marks. I tried with 'sudo apt install ffmpeg' but I get the same issue. Any idea how to solve it?

With the flavors of Ubuntu you may find the FFmpeg in Ubuntu Restricted Extras.

https://help.ubuntu.com/community/RestrictedFormats

Modified by James

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Unfortunately the solution was this:

sudo apt-get install ubuntu-restricted-extras

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Which I mentioned in above reply.