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No success with firewall exceptions so how do I allow download link from unknown publisher

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Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading. The manufacturer says check internet connection. It's fine Now I've allowed the name of the support launcher in firewall via exceptions but it still won't load. Even tried it with firewall turned off. The download Icon TzsetupSfx, is shown in the downloads folder along with its file version 1.2.0.715 and name of publisher. So what can I do to get the download accepted by Firefox. I'm running 52.7 in win XP 3 pro. The manufacturers' URL is a www.

Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading. The manufacturer says check internet connection. It's fine Now I've allowed the name of the support launcher in firewall via exceptions but it still won't load. Even tried it with firewall turned off. The download Icon TzsetupSfx, is shown in the downloads folder along with its file version 1.2.0.715 and name of publisher. So what can I do to get the download accepted by Firefox. I'm running 52.7 in win XP 3 pro. The manufacturers' URL is a www.

Chosen solution

Well here's the latest. IE stopped working when MS shut it down. from that time it would not load fully and I've always got a "connection failed. Contact your server' warning. Never worried about it, just used Firefox. So continuing my download problems, yesterday I changed my search engine to DuckDuckGo from Google, but that did nothing. Discovered quite a few pages on the net from people having the same problems with answers I've already tried. Don't know if any of these folks got fixed.


But my problem is fixed. Today I changed my Search engine to Bing from Google. instant download completion. And said downloaded program fully working. My IE browser now works after years in the seller [although haven't tried it fully yet] as does Firefox. All systems ok and seemingly working better than when using Google search. Little beauty.

For those interested, computer passed all Dell tests. Apparently the problem is my networking connection has limited connectivity. [Work to do]. Thanks again to everyone.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.151.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 29.0 r0
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

It sounds like your protection programs are being overprotective. Try to disable them during the download.

It sounds like your protection programs are being overprotective. Try to disable them during the download.

Question owner

If you mean Avast and the like, I don't have any. Can't run them.

If you mean Avast and the like, I don't have any. Can't run them.
jscher2000
  • Top 10 Contributor
8792 solutions 71892 answers

donedo said

Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading.

Firefox doesn't show "Run" in its download dialog. When do you see "Run"? The usual options are:

  • Documents: Open / Save / Cancel
  • Executable files: Save / Cancel

What is the link you're trying to download from?

''donedo [[#question-1212020|said]]'' <blockquote> Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading. </blockquote> Firefox doesn't show "Run" in its download dialog. When do you see "Run"? The usual options are: * Documents: Open / Save / Cancel * Executable files: Save / Cancel What is the link you're trying to download from?

Question owner

I must have a foreign computer. A lot of the download stuff I encounter using Firefox says to click on save and then on the run buttons. Save places an icon in the download file, Run is supposed to open/install whatever it is from an unknown publisher. Anyway doesn't work in this case, but I keep trying to find an answer. Not important any more.


http://www.dell.com/support/home/au/en/aubsd1/Home/Index/QuickTest

I must have a foreign computer. A lot of the download stuff I encounter using Firefox says to click on save and then on the run buttons. Save places an icon in the download file, Run is supposed to open/install whatever it is from an unknown publisher. Anyway doesn't work in this case, but I keep trying to find an answer. Not important any more. http://www.dell.com/support/home/au/en/aubsd1/Home/Index/QuickTest
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

I had no problem with the download. Try just downloading the file. Is there still a problem?

I had no problem with the download. Try just downloading the file. Is there still a problem?
jscher2000
  • Top 10 Contributor
8792 solutions 71892 answers

On the Dell page, I see:

"Click on the downloaded file SupportAssistLauncher.exe located in the bottom or top of your browser window or in your Downloads (Ctrl+J)."

They are trying to cover all the different possible browser behaviors in just one sentence, so no wonder it is hard to follow! But that's probably better than sites that only give instructions for Chrome...

On the Dell page, I see: "Click on the downloaded file SupportAssistLauncher.exe located in the bottom or top of your browser window or in your Downloads (Ctrl+J)." They are trying to cover all the different possible browser behaviors in just one sentence, so no wonder it is hard to follow! But that's probably better than sites that only give instructions for Chrome...

Question owner

For me this is a normal every time download procedure in Firefox.

For me this is a normal every time download procedure in Firefox.

Question owner

FredMcD Yes still a problem. I have 10 + icons in my download file due to trying different settings to allow unknown publisher material. Clicking on any one produces the Dell "problem with download" window suggesting I check my internet connection [generic message?]. Incidentally I've done a complete uninstall/install of Firefox via Google because it was behaving so badly and just wouldn't stabilize after a refresh. At least it's all ok now allbeit slow and prone to hanging if I browse on the one site for too long. Computer is quiet now also.

FredMcD Yes still a problem. I have 10 + icons in my download file due to trying different settings to allow unknown publisher material. Clicking on any one produces the Dell "problem with download" window suggesting I check my internet connection [generic message?]. Incidentally I've done a complete uninstall/install of Firefox via Google because it was behaving so badly and just wouldn't stabilize after a refresh. At least it's all ok now allbeit slow and prone to hanging if I browse on the one site for too long. Computer is quiet now also.
cor-el
  • Top 10 Contributor
  • Moderator
17573 solutions 158952 answers

Note that there are browser.safebrowsing.downloads.* prefs available on the about:config page to allow/block specific unsafe downloads.

Options/Preferences -> Privacy & Security:Deceptive Content and Dangerous Software Protection

Note that there are <b>browser.safebrowsing.downloads.*</b> prefs available on the <b>about:config</b> page to allow/block specific unsafe downloads. Options/Preferences -> Privacy & Security:Deceptive Content and Dangerous Software Protection

Modified by cor-el

Question owner

FredMcD said

I had no problem with the download. Try just downloading the file. Is there still a problem?

What engine did you use please, maybe my issue is a Google one.

''FredMcD [[#answer-1096430|said]]'' <blockquote> I had no problem with the download. Try just downloading the file. Is there still a problem? </blockquote> What engine did you use please, maybe my issue is a Google one.

Question owner

cor-el said

Note that there are browser.safebrowsing.downloads.* prefs available on the about:config page to allow/block specific unsafe downloads. Options/Preferences -> Privacy & Security:Deceptive Content and Dangerous Software Protection

Thanks but done all that without success.

''cor-el [[#answer-1096683|said]]'' <blockquote> Note that there are <b>browser.safebrowsing.downloads.*</b> prefs available on the <b>about:config</b> page to allow/block specific unsafe downloads. Options/Preferences -> Privacy & Security:Deceptive Content and Dangerous Software Protection </blockquote> Thanks but done all that without success.
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

FredMcD said

I had no problem with the download. Try just downloading the file. Is there still a problem?

donedo said

What engine did you use please, maybe my issue is a Google one.

Engine? I opened the website and downloaded the file.

''FredMcD [[#answer-1096430|said]]'' <blockquote> I had no problem with the download. Try just downloading the file. Is there still a problem? </blockquote> ''donedo [[#answer-1096805|said]]'' <blockquote> What engine did you use please, maybe my issue is a Google one. </blockquote> Engine? I opened the website and downloaded the file.

Question owner

So I guess this is one problem left in the unsolved basket. Any other download files I want present no difficulties just this one. Firefox is behaving beautifully at the moment since a uninstall/reinstall, only the occasional dreaded 'Firefox is not responding' window.

Thanks everyone for all the advise.
So I guess this is one problem left in the unsolved basket. Any other download files I want present no difficulties just this one. Firefox is behaving beautifully at the moment since a uninstall/reinstall, only the occasional dreaded 'Firefox is not responding' window. Thanks everyone for all the advise.
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Question owner

Problem still exists. For whatever reason It's only the Dell site so I'll give them a miss. Telstra will switch on the NBN to our area later in the year? and then the server price of 'must buy it or get disconnected' will rise beyond my budget. But that doesn't help with my immediate download problem. So we'll just have to work around these little annoying Firefox demons, which I reckon is probably due in part to my aging desktop.

Problem still exists. For whatever reason It's only the Dell site so I'll give them a miss. Telstra will switch on the NBN to our area later in the year? and then the server price of 'must buy it or get disconnected' will rise beyond my budget. But that doesn't help with my immediate download problem. So we'll just have to work around these little annoying Firefox demons, which I reckon is probably due in part to my aging desktop.
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- This download manager works separately from the browser. The browser tells it what to download, and off it goes. http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

Question owner

Thanks FredMcD but neither worked. Have ran in safe mode several times in past. http://www.freedownloadmanager.org/ Comes back with download Error on Dell supportassistlauncher.exe

Thanks FredMcD but neither worked. Have ran in safe mode several times in past. http://www.freedownloadmanager.org/ Comes back with download Error on Dell supportassistlauncher.exe
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

There could be a problem with the Dell support. I called for more help.

Have you tried downloading using Win IE?

There could be a problem with the Dell support. I called for more help. Have you tried downloading using Win IE?

Question owner

Win IE deceased, I would remove what's left but that removes Firefox as well. Done that eons ago. Luck with the phone call, Dell don't seem interested if it;s not warranty.

Win IE deceased, I would remove what's left but that removes Firefox as well. Done that eons ago. Luck with the phone call, Dell don't seem interested if it;s not warranty.
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Go to another computer (public library for example) and download what you want to a thumb drive.


You should also post questions here; https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

Go to another computer (public library for example) and download what you want to a thumb drive. ------------------- You should also post questions here; https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10