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My AOL mail is now pushed mostly off screen with the AOL page taking up most of the screen. This only happens on Firefox and no ther browser. Solutions? Thanks

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  • Last reply by Mkll

nevideo
nevideo
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The mail app worked fine until a few days ago and now when I click on my AOL mail page, it is mostly off screen and I cannot open or view any messages. The AOL mail app works fine on Explorer and Chrome, just not Firefox.

I would appreciate any help on how to fix this so that I may access my email once again on Firefox.

Thank You, 

Dr. Michael Colten
The mail app worked fine until a few days ago and now when I click on my AOL mail page, it is mostly off screen and I cannot open or view any messages. The AOL mail app works fine on Explorer and Chrome, just not Firefox. I would appreciate any help on how to fix this so that I may access my email once again on Firefox. Thank You, Dr. Michael Colten

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Mkll
Mkll
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.