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Firefox can't access router anymore

Posted

After a recent firefox update, I realized that I can no longer access my wrt120n linksys router. I go to 192.168.1.1, and it asks for the login info, which I enter. Then it asks for the info again. And again. Incessantly. Hitting cancel after many attempts just takes me to a 401 page. Oddly enough, I can log in fine in chrome, or ie. Router is up to date on firmware as well.

After a recent firefox update, I realized that I can no longer access my wrt120n linksys router. I go to 192.168.1.1, and it asks for the login info, which I enter. Then it asks for the info again. And again. Incessantly. Hitting cancel after many attempts just takes me to a 401 page. Oddly enough, I can log in fine in chrome, or ie. Router is up to date on firmware as well.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 23.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

More Information

Wesley Branton
  • Top 10 Contributor
617 solutions 5141 answers

Router firmware is usually designed for Internet Explorer because it is the most basic. There are many cases where router firmware will not load in Firefox (for example TP-Link routers).

Please contact your router manufacturer for more information.

Router firmware is usually designed for Internet Explorer because it is the most basic. There are many cases where router firmware will not load in Firefox (for example TP-Link routers). Please contact your router manufacturer for more information.

Question owner

That's all well and good, but it worked before the *firefox* update. There hasn't been any change to the router in ages. Linksys will say, correctly, that they haven't changed anything, and if it doesn't work on firefox, just use another browser. Is mozilla's response to use another browser because their update can't perform the task?

That's all well and good, but it worked before the *firefox* update. There hasn't been any change to the router in ages. Linksys will say, correctly, that they haven't changed anything, and if it doesn't work on firefox, just use another browser. Is mozilla's response to use another browser because their update can't perform the task?
Wesley Branton
  • Top 10 Contributor
617 solutions 5141 answers

I am simply speaking from personal experience. Usually the router firmware is designed to run on Internet Explorer because it is the most basic web browser and it updates the least.

I've been looking over the release notes and the changes that were made in the recent version. Depending on what version you updated from, it don't see any changes that would cause your router firmware to stop working.

Can you please try running Firefox in Safe Mode to see if you are able to access your router? Safe Mode is a diagnostic mode that will temporarily disable your add-ons, disable hardware acceleration and revert some settings. This will help us to rule out any issues with setting or add-on conflicts, since Safe Mode is similar to running Firefox with the factory settings.

I am simply speaking from personal experience. Usually the router firmware is designed to run on Internet Explorer because it is the most basic web browser and it updates the least. I've been looking over the release notes and the changes that were made in the recent version. Depending on what version you updated from, it don't see any changes that would cause your router firmware to stop working. Can you please try running Firefox in [[Troubleshoot Firefox issues using Safe Mode|Safe Mode]] to see if you are able to access your router? Safe Mode is a diagnostic mode that will temporarily disable your add-ons, disable hardware acceleration and revert some settings. This will help us to rule out any issues with setting or add-on conflicts, since Safe Mode is similar to running Firefox with the factory settings.

Question owner

No difference in safe mode. It still loops back asking for the password until you click cancel, then 401's.

No difference in safe mode. It still loops back asking for the password until you click cancel, then 401's.
AliceWyman
  • Moderator
240 solutions 2597 answers

Do you have the "Do Not Track" feature turned on? It's turned off by default. See How do I turn on the Do Not Track feature?.

This is an old thread but the reported solution was to UNCHECK (turn off) the "Do Not Track" setting in your Firefox Privacy options http://community.linksys.com/t5/Wireless-Routers/Firefox-cannot-access-WRT120N-setup-but-IE-can/td-p/366977/page/3

In Firefox 49, go to your Privacy Options, click manage your Do Not Track settings and uncheck "Always apply Do Not Track".

P.S. http://kb.mozillazine.org/Error_loading_websites#Accessing_a_router also says, Some routers cannot be accessed if the do-not-track option is selected.

Do you have the "Do Not Track" feature turned on? It's turned off by default. See [[How do I turn on the Do Not Track feature?]]. This is an old thread but the reported solution was to '''UNCHECK''' (turn off) the "Do Not Track" setting in your Firefox Privacy options http://community.linksys.com/t5/Wireless-Routers/Firefox-cannot-access-WRT120N-setup-but-IE-can/td-p/366977/page/3 In Firefox 49, go to your Privacy Options, click '''manage your Do Not Track settings''' and uncheck "Always apply Do Not Track". P.S. http://kb.mozillazine.org/Error_loading_websites#Accessing_a_router also says, ''Some routers cannot be accessed if the do-not-track option is selected''.

Modified by AliceWyman

Question owner

Nnnnope. Disabled. I even tried enabling and then disabling again. Also deleted cookies/history. Still 401'd

Nnnnope. Disabled. I even tried enabling and then disabling again. Also deleted cookies/history. Still 401'd
AliceWyman
  • Moderator
240 solutions 2597 answers

If no one has any other suggestions:

If no one has any other suggestions: * Try the basic troubleshooting steps in the [[Troubleshoot and diagnose Firefox problems]] article * Post a question on http://community.linksys.com * Just use Internet Explorer or Chrome to access your Linksys router, which was the "solution" chosen earlier this year in the thread, https://support.mozilla.org/questions/1109146'' Firefox won't let me connect to change my router settings''

Modified by AliceWyman

John99 971 solutions 13138 answers

A couple of thoughts

  • Someone more knowledgeable than me may be able to get clues from the Network console results
  • It could be worth trying to spoof either an earlier Firefox version or a different browser by using an add-on such as

There would be a workaround of using Firefox Portable ESR as an additional browser, but that does not seem worth the effort as alternative browsers already have access. Unless for some reason you access the routers features on a regular basis.

atropos92 If you do post in Lynksys community support we may get an official answer and a reason for this problem, or at least confirmation others have the problem. You mention the firmware is updated I wonder if there could be a problem in the latest firmware. If you do decide to post in the support forum perhaps you will let us have the link for your thread.

A couple of thoughts * Someone more knowledgeable than me may be able to get clues from the Network console results * It could be worth trying to spoof either an earlier Firefox version or a different browser by using an add-on such as ** UAcontrol addons.mozilla.org/firefox/addon/uacontrol There would be a workaround of using Firefox Portable ESR as an additional browser, but that does not seem worth the effort as alternative browsers already have access. Unless for some reason you access the routers features on a regular basis. '''atropos92''' If you do post in Lynksys community support we may get an official answer and a reason for this problem, or at least confirmation others have the problem. You mention the firmware is updated I wonder if there could be a problem in the latest firmware. If you do decide to post in the support forum perhaps you will let us have the link for your thread. * Support site is I believe http://community.linksys.com/?category.id=English