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How do I fix an AOL standard mail problem: once read, even when marked keep as new, won't show message in body of email.

  • 1 reply
  • 2 have this problem
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  • Last reply by FredMcD

bjkc
bjkc

Only on Firefox do I have this problem: Using the AOL Standard version I read an email, mark it "keep as new" and leave it in the New Mail section or move it to a specific folder. Then when I return to that email to read it again, it will open, show me the sender, date, subject, and other stuff at the very top, but it WILL NOT open the actual message in the body of the email. this has been happening for the past month. There are many emails I want to keep and reread for various reasons.

If I use the AOL Accessible version, this does not happen. But I do not like the Accessible version.

If I use Chrome or Safari this does not happen. It only happens with Firefox.

Only on Firefox do I have this problem: Using the AOL Standard version I read an email, mark it "keep as new" and leave it in the New Mail section or move it to a specific folder. Then when I return to that email to read it again, it will open, show me the sender, date, subject, and other stuff at the very top, but it WILL NOT open the actual message in the body of the email. this has been happening for the past month. There are many emails I want to keep and reread for various reasons. If I use the AOL Accessible version, this does not happen. But I do not like the Accessible version. If I use Chrome or Safari this does not happen. It only happens with Firefox.

All Replies (1)

FredMcD
FredMcD

What is your computer system and Firefox?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.