Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox hello won't connect

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Standard8

more options

Mate just tried 'calling' me on Firefox Hello, message popped up, ding noises sounded, but I couldn't click the 'answer' button, but kept dinging. She sent me a link to chat, but got an error message saying Hello only works on browsers that support WebRTC. Weird, right? Try it in safe mode, same results. Try it with a fresh reset, same thing. I tried 'calling' my mate, an error message says she's unavailable. Tried making a room, it works, sent her the link, she gets the same message about Hello is for WebRTC browsers. I'm currently on version 41.0b4. Help?

All Replies (1)

more options

Can you try reproducing the failure, but first of all going to Tools -> Web Developer -> Browser Console and having that open when you hit the failure?

(Hint: Once open, clear it just before you start to reproduce the failure).

Take a look especially for any errors occurring, and/or send me a copy/extract.