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firefox hello won't connect

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  • 1 has this problem
  • Last reply by Standard8

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Mate just tried 'calling' me on Firefox Hello, message popped up, ding noises sounded, but I couldn't click the 'answer' button, but kept dinging. She sent me a link to chat, but got an error message saying Hello only works on browsers that support WebRTC. Weird, right? Try it in safe mode, same results. Try it with a fresh reset, same thing. I tried 'calling' my mate, an error message says she's unavailable. Tried making a room, it works, sent her the link, she gets the same message about Hello is for WebRTC browsers. I'm currently on version 41.0b4. Help?

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Can you try reproducing the failure, but first of all going to Tools -> Web Developer -> Browser Console and having that open when you hit the failure?

(Hint: Once open, clear it just before you start to reproduce the failure).

Take a look especially for any errors occurring, and/or send me a copy/extract.