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Menu drop-list do not apear, instead there is a mini version of the Thunderbird window. How to fix it?

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by simplepole

simplepole
simplepole
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On a fresh instalation of Thunderbird running on a fresh instalation of Windows 7 the menu drop-down list do not work. On clicking the list the drop-down appears but insted of being filled with options it tryies to squeez in a copy of the whole thunderbid window - see the print screen.

When restarted in safe mode it works OK.

Any ideas how to solve it?

On a fresh instalation of Thunderbird running on a fresh instalation of Windows 7 the menu drop-down list do not work. On clicking the list the drop-down appears but insted of being filled with options it tryies to squeez in a copy of the whole thunderbid window - see the print screen. When restarted in safe mode it works OK. Any ideas how to solve it?

Chosen solution

No picture, but try this https://support.mozilla.org/en-US/questions/1012145

Any better?

Read this answer in context 👍 1

All Replies (4)

Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

No picture, but try this https://support.mozilla.org/en-US/questions/1012145

Any better?

simplepole
simplepole Question owner
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Thanks - will check it soon, here is the screenshoot that didn't load up m

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Can you check your graphics drivers are up to date and retest.

Also, when you say Safe mode - are you refering to Thunderbird Safe mode or Windows Safe mode?

simplepole
simplepole Question owner
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@Toad-Hall Safe Mode I meant Thunderbird safe mode The graphics drivers should be up-to-date as it was a fresh install of Win 7, with hours and hours of automatic updates. But I will recheck - unfortunatelly I won't be back in the office before Monday. Thanks for replying!