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Firefox crashes

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Firefox crashes as soon as you open it. Fully removed and reinstalled, still the same. Tried updated drivers and windows.

bp-55162cd3-3575-4fcf-a510-fb81b2150326

bp-573436e3-007b-429d-907c-aaeeb2150326

Firefox crashes as soon as you open it. Fully removed and reinstalled, still the same. Tried updated drivers and windows. bp-55162cd3-3575-4fcf-a510-fb81b2150326 bp-573436e3-007b-429d-907c-aaeeb2150326

Chosen solution

Please post all crash reports you have not posted here.


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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NTRglobal Plugin version 2.0.4.6
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
  • 5.1.30514.0
  • Unity Player 4.5.4f2
  • VLC media player Web Plugin 2.0.6

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5323 solutions 23507 answers

Helpful Reply

hi MattieKS, please see if you can get firefox working again by creating a new profile: Profile Manager - Create, remove, or switch Firefox profiles

hi MattieKS, please see if you can get firefox working again by creating a new profile: [[Use the Profile Manager to create and remove Firefox profiles]]

Question owner

Hi Philipp,

I've tried everything in the article you suggested but still the same. It crashes as soon as it opens, sometimes you get to see the homepage for a second and then it crashes but most of the time you don't even get that.

Thanks,

Mattie

Hi Philipp, I've tried everything in the article you suggested but still the same. It crashes as soon as it opens, sometimes you get to see the homepage for a second and then it crashes but most of the time you don't even get that. Thanks, Mattie
FredMcD
  • Top 10 Contributor
4269 solutions 59882 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

Hi FredMcD,

No unfortunately it does the same in safe mode.

Thanks,

Mattie

Hi FredMcD, No unfortunately it does the same in safe mode. Thanks, Mattie
FredMcD
  • Top 10 Contributor
4269 solutions 59882 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Still the same I'm afraid.

Thanks,

Mattie

Still the same I'm afraid. Thanks, Mattie
FredMcD
  • Top 10 Contributor
4269 solutions 59882 answers

Chosen Solution

Please post all crash reports you have not posted here.


Please post all crash reports you have not posted here. ---------------------------- *1 '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link} *2 '''[https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}<br>DO NOT remove your profiles. *3 After, reboot the computer. Then run the full installer.
guigs 1072 solutions 11697 answers

If starting Firefox with the profile manager from the commandline is not working either, you might want to consider a clean reinstall.

It is possible to first back up the current profile as to not loose any data that can be saved:

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

If starting Firefox with the profile manager from the commandline is not working either, you might want to consider a clean reinstall. It is possible to first back up the current profile as to not loose any data that can be saved: *[[Back up and restore information in Firefox profiles]] Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.

Question owner

Thank you for the responses. To fix the issue I uninstalled Firefox. Deleted the Program Files folders. Ran CCleaner, rebooted, ran CCleaner again. Downloaded the Full installer and installed. Seems to be okay now.

Thank you,

Mattie

Thank you for the responses. To fix the issue I uninstalled Firefox. Deleted the Program Files folders. Ran CCleaner, rebooted, ran CCleaner again. Downloaded the Full installer and installed. Seems to be okay now. Thank you, Mattie
FredMcD
  • Top 10 Contributor
4269 solutions 59882 answers

Great news. Safe Surfing.

Great news. Safe Surfing.