Recent answers to Firefox crasheshttps://support.mozilla.org/mk/questions/10541722015-04-01T00:34:21-07:00Great news. Safe Surfing.
2015-04-01T00:34:21-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1054172#answer-711850<p>Great news. Safe Surfing.
</p>Thank you for the responses. To fix the issue I uninstalled Firefox. Deleted the Program Files folde2015-03-31T18:56:19-07:00MattieKShttps://support.mozilla.org/mk/questions/1054172#answer-711770<p>Thank you for the responses. To fix the issue I uninstalled Firefox. Deleted the Program Files folders. Ran CCleaner, rebooted, ran CCleaner again. Downloaded the Full installer and installed. Seems to be okay now.
</p><p>Thank you,
</p><p>Mattie
</p>If starting Firefox with the profile manager from the commandline is not working either, you might w2015-03-31T07:21:45-07:00rmcguiganhttps://support.mozilla.org/mk/questions/1054172#answer-711523<p>If starting Firefox with the profile manager from the commandline is not working either, you might want to consider a clean reinstall.
</p><p>It is possible to first back up the current profile as to not loose any data that can be saved:
</p>
<ul><li><a href="/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">Back up and restore information in Firefox profiles</a>
</li></ul>
<p>Certain Firefox problems can be solved by performing a <em>Clean reinstall</em>. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
</p><p><strong>Note:</strong> You might want to print these steps or view them in another browser.
</p>
<ol><li>Download the latest Desktop version of Firefox from <a href="https://www.mozilla.org" rel="nofollow">mozilla.org</a> (or choose the download for your operating system and language from <a href="https://www.mozilla.org/firefox/all/" rel="nofollow">this page</a>) and save the setup file to your computer.
</li><li>After the download finishes, close all Firefox windows (or open the Firefox menu <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png" alt="New Fx Menu" title=""> and click the close button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-03-07-11-44-35-716f6b.png" alt="Close 29" title="">).
</li><li>Delete the Firefox installation folder, which is located in one of these locations, by default:
<ul><li><strong>Windows:</strong>
<ul><li>C:\Program Files\Mozilla Firefox
</li><li>C:\Program Files (x86)\Mozilla Firefox
</li></ul>
</li><li><strong>Mac:</strong> Delete Firefox from the Applications folder.
</li><li><strong>Linux:</strong> If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see <a href="/en-US/kb/install-firefox-linux" rel="nofollow">Install Firefox on Linux</a>. If you downloaded and installed the binary package from the <a href="http://www.mozilla.org/firefox#desktop" rel="nofollow">Firefox download page</a>, simply remove the folder <em>firefox</em> in your home directory.
</li></ul>
</li><li>Now, go ahead and reinstall Firefox:
<ol><li>Double-click the downloaded installation file and go through the steps of the installation wizard.
</li><li>Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
</li></ol>
</li></ol>
<p>More information about reinstalling Firefox can be found <a href="/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_5-reinstall-firefox" rel="nofollow">here</a>.
</p><p><b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your <a href="/en-US/kb/profiles-where-firefox-stores-user-data" rel="nofollow">Firefox profile</a> data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See <a href="/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">Back up and restore information in Firefox profiles</a>.
</p><p>Please report back to say if this helped you!
</p><p>Thank you.
</p>Please post all crash reports you have not posted here.
1 Download Firefox Full Installer For All 2015-03-30T01:19:00-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1054172#answer-710914<p>Please post all crash reports you have not posted here.
</p>
<hr>
<ul><li>1 <strong><a href="http://www.mozilla.org/en-US/firefox/all/" rel="nofollow">Download Firefox Full Installer For All languages And Systems</a></strong> {web link}
</li><li>2 <strong><a href="https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer" rel="nofollow">Uninstall Firefox from your computer</a></strong> {web link}<br>DO NOT remove your profiles.
</li><li>3 After, reboot the computer. Then run the full installer.
</li></ul>Still the same I'm afraid.
Thanks,
Mattie
2015-03-29T17:47:25-07:00MattieKShttps://support.mozilla.org/mk/questions/1054172#answer-710845<p>Still the same I'm afraid.
</p><p>Thanks,
</p><p>Mattie
</p>Start your Computer in safe mode with networking. Then start Firefox.
Try Safe web sites. Is the pro2015-03-27T03:05:34-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1054172#answer-709831<p>Start your <strong>Computer</strong> in safe mode with networking. Then start Firefox.
Try <strong>Safe</strong> web sites. Is the problem still there?
</p><p><strong><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">Starting The Computer In Safe Mode;<br>Free Online Encyclopedia</a></strong>
</p>Hi FredMcD,
No unfortunately it does the same in safe mode.
Thanks,
Mattie
2015-03-27T01:55:41-07:00MattieKShttps://support.mozilla.org/mk/questions/1054172#answer-709807<p>Hi FredMcD,
</p><p>No unfortunately it does the same in safe mode.
</p><p>Thanks,
</p><p>Mattie
</p>Start Firefox in Safe Mode {web Link} by holding down the <Shift> (Mac Options) key, and the2015-03-27T01:07:59-07:00fredmcd-hotmailhttps://support.mozilla.org/mk/questions/1054172#answer-709784<p>Start <strong><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Firefox in Safe Mode</a></strong> {web Link} by holding down the <strong>&lt;Shift&gt;<br> <em>(Mac Options)</em> </strong> key, and then starting Firefox. Is the problem still there?
</p>Hi Philipp,
I've tried everything in the article you suggested but still the same. It crashes as soo2015-03-26T19:08:46-07:00MattieKShttps://support.mozilla.org/mk/questions/1054172#answer-709709<p>Hi Philipp,
</p><p>I've tried everything in the article you suggested but still the same. It crashes as soon as it opens, sometimes you get to see the homepage for a second and then it crashes but most of the time you don't even get that.
</p><p>Thanks,
</p><p>Mattie
</p>hi MattieKS, please see if you can get firefox working again by creating a new profile: Profile Mana2015-03-26T04:16:27-07:00philipphttps://support.mozilla.org/mk/questions/1054172#answer-709435<p>hi MattieKS, please see if you can get firefox working again by creating a new profile: <a href="/en-US/kb/profile-manager-create-remove-switch-firefox-profiles" rel="nofollow">Profile Manager - Create, remove or switch Firefox profiles</a>
</p>