Update crash help get old profile from backup

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird… (hamaky bebe kokoa)

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird supporter monthly and at other times. Sure can use some help as need some financial records that were in local folder files.

Appreciate help to find and restore my Local Folders which held the needed data.

Thanks in advance, Kelly

Asked by Kelly 21 ora lasa

Last reply by Kelly 33 minitra lasa

Lost 300 contacts in address book.

I'm aware David replyed to me. Usually if I uninstall Thunderbird and reinstall thunderbird, my addresses are usually there, but this didn't happen this time. My folders … (hamaky bebe kokoa)

I'm aware David replyed to me. Usually if I uninstall Thunderbird and reinstall thunderbird, my addresses are usually there, but this didn't happen this time. My folders weren't loading correctly so I thought TB may be currupt, so I felt it may be worthwhile uninstalling and reinstalling, but may be the worst idea unless there is a way to get the contacts back. I think it's pretty straight forward, what I hope for a goal or at least learn why my address contacts did not load. Usually I download TB from the Mozilla TB site, but it sceems necessary to get the app from the microsoft store. It just sceems like the address book recovery services are not there, so I need a older version.

Asked by Jim Vaglia 33 minitra lasa

eMails in Archive folder are suddenly missing today 7/5/25.

All of the emails in my Archive folder and its sub-folders came up empty today 7/5/25, but were present yesterday 7/4/25. I have tried to locate hidden folders to restor… (hamaky bebe kokoa)

All of the emails in my Archive folder and its sub-folders came up empty today 7/5/25, but were present yesterday 7/4/25. I have tried to locate hidden folders to restore them, but to no avail. The computer has not been rebooted. The content of all the other folders and accounts are as they should be.

Any assistance appreciated!


EK

Asked by ekessler507 34 minitra lasa

Can't Add Secondary Email Account with Account Hub

Hello, I'm trying to add my secondary email account to thunderbird but I couldn't make it work. I've been using thunderbird for at least 15 years and this is first time… (hamaky bebe kokoa)

Hello,

I'm trying to add my secondary email account to thunderbird but I couldn't make it work. I've been using thunderbird for at least 15 years and this is first time I'm seeing anything like that. I think Account Hub is a new feature, I had to reinstall my PC and fresh Thunderbird installation came with it.

The account hub asks for my name and email address. I enter both and as soon as I click continue it says my username or password is incorrect. I don't get any prompt for password. It hangs and gets stuck here.

As an alternative I tried entering a made up email address (something like asd@ba.da) and then it gets into manual settings. I thought I could get it sorted that way but I was wrong. After I fill the form and click continue I get the blank error message. if I click advanced setup it gives me an error about cleanup property. I also get an error message sayign incoming server already exists, that's probably because I have another email account on the same server, but I'm not sure why this is an issue now. Can't I have multiple email accounts on the same mail server?

Probably this has something to with my mail server's autoconfig setup. However I believe user should be able to manually enter account config, incoming/outgoing server etc. At the moment I'm totally blocked and I can't add my second email account to thunderbird.

Thanks

Asked by Omur Ozbahceliler 56 minitra lasa

How do I use Maildir for Local Folders Account?

The Local Folders Account has a setting to set the Message Store Type. By default it's set to "File per folder (mbox)". How can I switch to Maildir? Note that in global … (hamaky bebe kokoa)

The Local Folders Account has a setting to set the Message Store Type. By default it's set to "File per folder (mbox)". How can I switch to Maildir?

Note that in global Settings, I have already set up the Message Store Type for New accounts to "File per message (maildir)". But I can't create a new local folder account.

Asked by dagmcr 1 andro lasa

Last reply by dagmcr 2 ora lasa

Unable to disable Conversations in version 128.12.0esr

1) Thunderbird 128.12.0es refuses to disable conversation mode, when View/Sort by/Unthreaded is selected for a folder. 2) Thunderbird 128.12.0es does not show the number… (hamaky bebe kokoa)

1) Thunderbird 128.12.0es refuses to disable conversation mode, when View/Sort by/Unthreaded is selected for a folder.

2) Thunderbird 128.12.0es does not show the number of selected messages in the Status Bar when I select multiple messages, instead showing the number of selected conversations.

How can I disable conversation mode?

Asked by ebright1145 3 ora lasa

Blind, vision impaired, no contacts in microsoft store app.

Told found address book, but no contacts or need to be able to rollback to a previous version which has my contacts. Otherwise there sceems to be no screenreader issues, … (hamaky bebe kokoa)

Told found address book, but no contacts or need to be able to rollback to a previous version which has my contacts. Otherwise there sceems to be no screenreader issues, app works grate other than no contacts.

Asked by Jim Vaglia 6 ora lasa

Thunderbird not downloading emails since last update 1/7/25

Hi, Since the last update, downloaded on 4 July 2025 to my computer, thunderbird will not download any new emails from my server. Please assist. Thanks, Melissa … (hamaky bebe kokoa)

Hi,

Since the last update, downloaded on 4 July 2025 to my computer, thunderbird will not download any new emails from my server.

Please assist.

Thanks,

Melissa

Asked by Melissa Nicholls 15 ora lasa

RSS Feeds Don't Update

I have 7 RSS Feeds installed and working. The problem is that 5 of them only update when I right click and update manually but the first 2 update normally when I select … (hamaky bebe kokoa)

I have 7 RSS Feeds installed and working.

The problem is that 5 of them only update when I right click and update manually but the first 2 update normally when I select "Get Messages".

I've checked each feed and they all seem correct in Properties.

Anyone out there have a suggestion or solution?

Any help will be greatly appreciated.

Jim T

Asked by jimt5 4 volana lasa

Last reply by jimt5 16 ora lasa

Hotmail fails to download new emails after 15 May 2025

I am using MacOS 10.13, Thunderbird 115.15.16ESR: my Hotmail worked until 15 May 2025 and then it would not download new emails. Screenshots are available if you want me … (hamaky bebe kokoa)

I am using MacOS 10.13, Thunderbird 115.15.16ESR: my Hotmail worked until 15 May 2025 and then it would not download new emails. Screenshots are available if you want me to post them. I got an error message: "authentication failure while connecting to server outlook.office365.com". I updated Thunderbird to the latest for my OS: 115.18.0ESR. Still no new emails. I deleted my email account on Thunderbird and tried to reinstate it. Now I get an error message when trying to set up the account: "Unable to log in at server. Probably wrong configuration, username or password." I tested my password by logging into my Microsoft account with it on my browser. I can also login to my email using Firefox, but I want my Thunderbird email client to work again.

The configuration I am using is: I use my normal hotmail password in the password field. I also set up a new App Password with Microsoft and tried that without success. With the 115.18 update there is a new field: Your login. I just put my hotmail email address in here. incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 
outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2 (I have also tried: smtp-mail.outlook.com)

I enabled 2-step authentication with Microsoft in my Microsoft account more than a year ago. Interestingly, I don't get a prompt on my iPhone Microsoft Authentication App when I select Done when trying to set up the hotmail account on Thunderbird.

Please help. I am desperate, and I have wasted a lot of time on this without success. Cheers

Asked by WavidDilly 1 volana lasa

Last reply by WavidDilly 1 andro lasa

Constantly keep inbox and all folders updated

I sometimes look into a sub-folder under email inbox account (imap) in thunderbird and can see it is just updating. Is there a specific setting where I can keep all folde… (hamaky bebe kokoa)

I sometimes look into a sub-folder under email inbox account (imap) in thunderbird and can see it is just updating. Is there a specific setting where I can keep all folders and sub-folders constantly updated?

Asked by nospam17 20 ora lasa

my emails have been blocked on my Thunderbird Account by Google ... sick of Google doing this!

Get Google to stop blocking my Thunderbird Account. So many times this happens and I spend hours trying to get emails. At present I am blocked and I need to work on proje… (hamaky bebe kokoa)

Get Google to stop blocking my Thunderbird Account. So many times this happens and I spend hours trying to get emails. At present I am blocked and I need to work on projects. So angry that Google keeps doing this.

Asked by Suzanne Byron 21 ora lasa

archive options greyed out

Hi there! In one of my two e-mail accounts I manage with Thunderbird via IMAP, the archive options (where I would like to configure that the archived messages go into fol… (hamaky bebe kokoa)

Hi there! In one of my two e-mail accounts I manage with Thunderbird via IMAP, the archive options (where I would like to configure that the archived messages go into folders organized by year) are greyed out. See attached screenshot. (In the other account, these options are accessible.) The account in question is a google-based work account; is this related to the inaccessibility of the archiving options? Can this restriction be overcome? Thanks in advance. Tsepati

Asked by tsepati 22 ora lasa

group addresses

I am new to Thunderbird and needed help to import my contacts from Outlook. It wasn't easy; I had to reorganize the CSV file to match Thunderbird's format - what a pain. … (hamaky bebe kokoa)

I am new to Thunderbird and needed help to import my contacts from Outlook. It wasn't easy; I had to reorganize the CSV file to match Thunderbird's format - what a pain. Then I needed to recreate all of my group addresses using Thunderbird's tools. I used some of these newly created group addresses a few weeks ago. Now all of the group addresses exist, but they have no members. What could have happened? And, what should I do to recover their contacts?

Thank you, Stephen Thompson

Asked by Stephen Thompson 1 andro lasa

Last reply by Stephen Thompson 1 andro lasa

In Calendar, unlink start times and duration

In the calendar, I copy and paste events to save time filling in details. But I often need to change the start times. When I do so, the event maintains the original durat… (hamaky bebe kokoa)

In the calendar, I copy and paste events to save time filling in details. But I often need to change the start times. When I do so, the event maintains the original duration. I never want this behavior, it is never useful. It's even screwed up my events by changing the end date to the next day. Why is there no option to disable this?

Asked by Bobby Kowalczyk 1 andro lasa

550 DKIM Sender Invalid - envelope rejected

Hello, Recently I have started to have emails fail to deliver to a certain domain and the message that comes back is 550 DKIM Sender Invalid - envelope rejected. I am… (hamaky bebe kokoa)

Hello,

Recently I have started to have emails fail to deliver to a certain domain and the message that comes back is

550 DKIM Sender Invalid - envelope rejected.

I am using Thunderbird v128.8.1 esr (64-bit). Extensions installed are: 1. Attachment Saver (Deimios, v.0.2.2) 2. FileLink provider for Send (Teal Dulcet v2.1.1) 3. Remove Duplicate Messages (Eyal Rozenberg v0.6.1)

I have been in communication with this client for several years and not had this problem before. When I send email to the same recipients using WebMail there is no problem, it is only when I send from Thunderbird.

I am not using any encryption type of setup.

Has anyone come across this before? Does anyone know of a solution?

Thanks, Franc.

Asked by franc3 3 volana lasa

Last reply by franc3 1 andro lasa

Thunderbird daily june 3rd update issue

After the update launching thunderbird daily, from anywhere, main `.exe` or shortcut links It opens a cmd prompt, I am using Windows 10 build=19041, I also use `windo… (hamaky bebe kokoa)

  • After the update launching thunderbird daily, from anywhere, main `.exe` or shortcut links
  • It opens a cmd prompt, I am using Windows 10 build=19041, I also use `windows terminal canary`
  • I had no issues before the recent update, is there a way to roll back the version? to the previous commit?