Thunderbird Community Forum

I am not getting my email on Thunderbird. I am getting this message: "Could not connect to server pop3.optusnet.com.au; the connection was refused" Could you please help with this? Kind regards, Luke

Hi, I am using imap to connect/sync my email account in Thunderbird (latest version) on my PC laptop. I recently setup some mail folders on the server to organize my emails. I want these to sync with Thunderbird and show on my TB email folders.

However I cannot find a way to get TB to see/recognize these folders. When I explore "Synchronization & Storage" in my account settings ...... it only shows the Inbox/Drafts/Sent/Archive/Junk/Trash folders ... and does not show the custom folders I have created on the server.

I am missing something?? My iPhone Mail app, also using imap can see and show the folders.

Thanks for your help, much appreciated ........... Joe

Hello I keep getting the attached message to sign into Thunderbird with my Google account as per the attached image. It is only recently that the message keeps appearing which is very annoying. I have tried various settings but nothing seems to work. What can I do to get rid of this message? Thanks

[Thunderbird 128.6.0esr, onm Mac OS Sequoia 15.2]

Today, Thunderbird stopped downloading any mail from my POP3 account.

I tried shutting down Thunderbird, deleting the <global-messages-db.sqlite> file, then restarting Thunderbird to create a fresh, re-indexed <global-messages-db.sqlite> file. Thunderbird still not downloading any messages.

I logged into webmail for the account, and deleted any messages not already downloaded, in case any were corrupted. I waited for new mail to arrive, and then restarted Thunderbird to see if it would download those mails. Thunderbird still not downloading any messages.

Any suggestions?

How do you get the calendar to print in color? When I go to print and designate my color printer and I make sure color is selected, the print preview is not in color and when I print it prints in B&W. How do I get it to print in color?

Thunderbird, quite suddenly, stopped getting my email; Both on my account and my wife's account at the same ISP. I spent more than two hours on the phone with the ISPs help line trying to resolve this issue. They also use Thunderbird at their help desk, and the agent I talked to was familiar with your program. She (the agent) was not able to replicate the issue on their system. We then tried to set up a NEW email account. I carefully entered all the info needed for a new account, following instructions from the agent, then hit the 'Test' button. I got the following message onscreen: "THUNDERBIRD FAILED TO FIND SETTINGS FOR YOUR EMAIL ACCOUNT" The answer to the original issue suddenly became very clear - Thunderbird cannot, or refuses to, connect with the email server, therefore NO EMAIL. We tried everything in her toolkit to resolve the problem to no avail. We finally tried UNINSTALLING Thunderbird (and the Maintaince program). Once Uninstalled, I used the Registry Tool on CCleaner to remove any entries in the registry referring to Thunderbird (there were several), then restarted my computer. I then downloaded and installed a totally NEW Thunderbird program. When I ran the Thunderbird again, I found all my account(s) info was still present, and Thunderbird was still unable to find the server. I'm at my wits end trying to resolve this issue, and REALLY HATE to go back to Microsoft OUTLOOK to get my email. Anybody got any ideas??? Any help would be greatly appreciated. (Signed) Proteus

Hi I get out to 3 dozen spam emails a day in my inbox. I want to know if there is a way to send these directly to my junk email folder bu using the providers address. For instance, if I get quite a few from say @yahoo.com, is there a way to set up the filters so everything from @yahoo.com goes directly into the junk folder? Thanks, Marc

I've been trying to add gmail account to thunderbird, but everytime the built-in browser get stucked. I tried open the url in edge, but after authorizing it says localhost reject to connect. I've also closed all the firewall but it didn't help. The picture uploaded is where i get stucked. I've erased the password part. Any help is greatly appreciated.

K, I know this is like really ADHD but when I right click to empty the trash there's a dot or period after the word Empty as like Empty. Trash. Is there a reason it's there or can ya get rid of that for me? Just wondering and yeah, I'm sure you have better thinks to do but can ya look at that? Ummmm... otherwise I LOVE Thunderbird as It's like the only alternative of having me mail off Server side (Cloud) based programs. Plus I used to use Eudora and I could port all of my e-mails from like the 90's to Thunderbird pretty easily. Thank you and have a great day.

ANSWERED: It IS an underscore, hidden behind the bottom of the "y" in the word "Empty". Thanks everyone for taking a look at that and getting back to me so soon on it with a positive answer. My ADHD is much better now.

Twenty years ago I made an error and saved folders from within a profile instead of saving the entire profile. Today these simply show as "file" with no extension (e.g., Sent). While the folder can be opened in a Text app like Virtual Studio, the result is unusable (hundreds of lines of garbage between some readable text). Is there a way to open these folders such that the results are usable?

Context: I'm moving from Outlook to Thunderbird so still adjusting. Bear with me.

I prefer to view all incoming messages initially as plain text. I believe this prevents tracking-images and other detritus from coming in with the message. So with Outlook, everything come in plain text; I can change the currently displayed message to HTML when I trust the source and want view it that way. It does NOT affect the other messages.

Now, with TB, it seems that when I choose the View / Message Body As / Original HTML then all messages viewed subsequently are displayed as Original HTML.

I've looked around for a little while and don't see the how to default all messages to Plain Text and apply the View-as-Original-HTML to only the currently-displayed message.

Is this possible? Thanks for your help, Mark

I'm using Version 128.6.0esr in Windows, but can't do drag and drop file for attachment at all. Previously it still can use this feature but suddenly it came to a stop.

The icon Ø will appear when we are trying to drag and drop a file to the create message window.

We already have tried the troubleshoot with no result.

Any advice on how to repair this?

Thanks

link between TB and Yahoo outlook/AT&T email on desktop computer stopped working. Mail does come into computer via outlook Yahoo/AT&T but does not pass to TB. is there a live agent to help me or take remote

connection between thunderbird and AT&T does not work. email comes to mly desktop computer by Yahloo/AT&T and then pass to Thunderbird. that link stopped working

Hi,

Since upgrading to thunderbird 128.6.0esr, my shared google calendars no longer show any events.

The activity manager shows it is stuck trying to sync, but not going anywhere.

Onn checking the developer logs, the following messages are displayed.

Anybody else having this problem or know of a solution. (I have removed "CALDAV" and "TB SYNC" extensions - also installed "TB SYNC 4")

Thanks Paul

Developer Logs: 15:25:05.693 Calendar: XPCWrappedNative_NoHelper { QueryInterface: QueryInterface(), result: Getter, message: Getter, ERROR: 1, INTERNAL: 2, PERM: 3, ABORT: 4, BUSY: 5, LOCKED: 6, NOMEM: 7, … }

CalStorageDatabase.sys.mjs:247:15

15:25:05.696 [calCachedCalendar] replay action failed: <unknown>, uri=googleapi://????????/?calendar=???????, result=error executing async statement, operation=[xpconnect wrapped calIOperation]

does Mozilla have support agents that work on issues

reconnect link between thunderbird and at&t/yahoo mails comes into AT&T as well as outgoing by a link between the two. That link does not work now

Dear "Thunderbird community",

I am a laywoman and need help.

I have been using thunderbird for many years on my laptop, version supernova. The laptop runs with windows7. On 8.1.2025 I did an update, as I have often done, and became up to date with version supernova 115.18.0 (32 bit).

But: from then on there was no more incoming mail.

(in the bottom line it says: Functionality of the mail server is being checked).

Sending mails works without problems.

My server setting so far has been IMAP imap20.world4you.com port 143 and STARTTLS.

(Outgoing mail server imap20.world4you.com port 587 and my mail address)

On the Internet I found a recommendation, but from 2021, to change the server port to 993. and the connection security to SSL/TLS, (the outgoing port to port 465).I tried that, but it didn't help.

now it says in the bottom line: ...Connected to imap20.world4you.com

but no incoming mail.

I also looked at world4you, here the server is currently named imap.world4you.com, without "20". this could not be changed in the thunderbird server settings.

i also use thunderbird on a desktop computer (windows 10pro), there the version nebula 128.6.0esr (64-bit), without any problems. and on my mobile phone as well, without any problems.

but I need a working version on my laptop.

Please help! as soon as possible

best regards

Heidrun

I have used Thunderbird for years (now on 128.5.2esr (64-bit) for Mac). I have a very large number of folders, and I would like to have a default setting for columns in new folders I create. I am aware that you can change the column setting in the folder by clicking the "Select columns to display" button and selecting the ones you want, and that you can change the setting for all folders in an account by going to the "Apply columns to..." > "Folder and its children..." > select the account > select the account name at the top of the list. But I would rather not have to do that every time I create a new folder, but I can't find any other way to do it anywhere, including on another answer to a question in this forum, https://support.mozilla.org/en-US/questions/1426413.

Then I found two settings in the Config Editor... that seem like they might be where this can be done:

• mailnews.database.global.views.conversation.columns, whose settings in my case are:

{"selectCol":{"visible":false,"ordinal":"1"}, "threadCol":{"visible":true,"ordinal":"3"}, "flaggedCol":{"visible":true,"ordinal":"5"}, "attachmentCol":{"visible":false,"ordinal":"7"}, "subjectCol":{"visible":true,"ordinal":"15"}, "unreadButtonColHeader":{"visible":false,"ordinal":"9"}, "senderCol":{"visible":false,"ordinal":"17"}, "recipientCol":{"visible":false,"ordinal":"19"}, "correspondentCol":{"visible":true,"ordinal":"21"}, "junkStatusCol":{"visible":false,"ordinal":"11"}, "receivedCol":{"visible":false,"ordinal":"23"}, "dateCol":{"visible":true,"ordinal":"25"}, "statusCol":{"visible":false,"ordinal":"27"}, "sizeCol":{"visible":false,"ordinal":"29"}, "tagsCol":{"visible":false,"ordinal":"31"}, "accountCol":{"visible":false,"ordinal":"33"}, "priorityCol":{"visible":false,"ordinal":"35"}, "unreadCol":{"visible":false,"ordinal":"37"}, "totalCol":{"visible":false,"ordinal":"39"}, "locationCol":{"visible":true,"ordinal":"41"}, "idCol":{"visible":false,"ordinal":"43"}, "deleteCol":{"visible":false,"ordinal":"13"}, "xnoteCol":{"visible":false,"ordinal":"1"}}

and

• mailnews.database.global.views.global.columns, whose settings in my case are:

{"selectCol":{"visible":false,"ordinal":0}, "threadCol":{"visible":true,"ordinal":0}, "flaggedCol":{"visible":true,"ordinal":0}, "attachmentCol":{"visible":false,"ordinal":0}, "subjectCol":{"visible":true,"ordinal":0}, "unreadButtonColHeader":{"visible":false,"ordinal":0}, "senderCol":{"visible":true,"ordinal":0}, "recipientCol":{"visible":true,"ordinal":0}, "correspondentCol":{"visible":false,"ordinal":0}, "junkStatusCol":{"visible":false,"ordinal":0}, "dateCol":{"visible":true,"ordinal":0}, "receivedCol":{"visible":false,"ordinal":0}, "statusCol":{"visible":false,"ordinal":0}, "sizeCol":{"visible":false,"ordinal":0}, "tagsCol":{"visible":false,"ordinal":0}, "accountCol":{"visible":false,"ordinal":0}, "priorityCol":{"visible":false,"ordinal":0}, "unreadCol":{"visible":false,"ordinal":0}, "totalCol":{"visible":false,"ordinal":0}, "locationCol":{"visible":true,"ordinal":0}, "idCol":{"visible":false,"ordinal":0}, "deleteCol":{"visible":false,"ordinal":0}}

The first one matches the columns I see in a newly created folder better, having the "xnoteCol" entry, but my new folders also have several columns related to my CardBook extension at the bottom of the list. Moreover, the settings' arguments don't make sense in terms of what I see. For example, I see the Thread column, whose settings – ("threadCol":{"visible":true,"ordinal":"3"} – make sense since "visible" is set to "true", but I also see the Attachments column, whose settings – "attachmentCol":{"visible":false,"ordinal":"7"} – *don't* make sense because "visible" is set to "false". Similar no-sense settings occur in the second setting.

So there *is* a way to change the default column settings in Config Editor..., which makes a whole lot of sense, but the way the settings are set in these two settings, which apparently are not the ones that fully determine my default settings given the CardBook-related columns that I see, do *not* seem to make sense.

The "Folder and its children..." approach works, but it makes it harder than it should be, and it seems like there must be a way to change the defaults in Config Editor.... If there is, please tell me how.

Thanks for any help you can give...