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Firefox says "Unable to connect" but Interent Explorer works fine

AnonymousUser

Randomly one day, opened up firefox and it was unable to connect. I have gone to the support sites I have followed everything, yet nothing works. Internet Explorer works just fine so its not my connection. I have also uninstalled and re-installed the entire program it still doesn't work.

This happened

Every time Firefox opened

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C)

Randomly one day, opened up firefox and it was unable to connect. I have gone to the support sites I have followed everything, yet nothing works. Internet Explorer works just fine so its not my connection. I have also uninstalled and re-installed the entire program it still doesn't work. == This happened == Every time Firefox opened == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C)

All Replies (2)

I clicked on the 1st link. My McAfee was a little different. But I found where I needed to go, I played around with it a little, kind of had to explore on my own, clicked on something and now it works. Hopefully it'll continue to work when I shut down and turn it back on.