Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

folders under inbox did not trasnfer from old device to new

Thunderbird Import and export email
Rick replied
tkmm
tkmm

Hi, I recently transferred my Thunderbird email to a new Mac. Everything showed up including new emails. But none of my important subfoldersfolders under the inbox showed up. I have all folders on my old computer. Can you guide me on how to recover them or export them to new device? Thank you!

Hi, I recently transferred my Thunderbird email to a new Mac. Everything showed up including new emails. But none of my important subfoldersfolders under the inbox showed up. I have all folders on my old computer. Can you guide me on how to recover them or export them to new device? Thank you!

All Replies (1)

Rick
Rick
  • Top 25 Contributor

Did you follow these instructions? —

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

You may just have to re-subscribe to the folders. Right click on the account name in the folder pane, select "Subscribe", and pick the folders.

Mametraha fanontaniana

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.