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New computer

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  • Valiny farany nomen'i Rick

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I have a new computer connected to Xfinity for email. It works bur folder,address book and calendar info does not exist???

I have a new computer connected to Xfinity for email. It works bur folder,address book and calendar info does not exist???

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Hey there,

\Sorry to hear this. Hopefully, we can get you fixed up.

A quick why this could be happening:

  • Folders show up only when the account uses IMAP. POP keeps mail on the old PC.
  • Address books live local unless CardDAV or Google Contacts.
  • Calendars live local unless CalDAV or Google Calendar.

step 1 - confirm account type (Thunderbird > Account Settings > Server Settings)

  • If it says IMAP -> go to step 2.
  • If it says POP -> go to step 3.

step 2 - If you have an IMAP account but your folders appear missing [ ] Menu Bar -> View > Folders -> All [ ] Right click the account name > Subscribe > check any missing folders > OK [ ] Account Settings > Synchronization & Storage > check Keep messages for this account on this computer [ ] Still empty folder? Right click the folder > Properties > Repair Folder

    • xfinity settings sanity check**

step 3 - added as POP by accident [ ] Add the account again as IMAP: Account Settings > Account Actions > Add Mail Account > accept IMAP [ ] Drag mail from old POP folders into the new IMAP account to upload to the server [ ] Once happy, remove the old POP account if not needed

Helpful?

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I still do not have all my folders. Are these on server or my old computer?? Same with address book and calendar.

Helpful?

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If I bring new computer to Xfinity store can they find my folders?? I am only 5 minutes away.

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Helpful?

Mametraha fanontaniana

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