
Thunderbird 115.x - Can't Delete Messages
Running Thunderbird 115.10.x on Windows 10 Pro 22H2 on an older Samsung Note 9 Pro 15 w/ an 8th gen Intel i7, 16GB RAM and an aftermarket 1TB SSD w/ over 660GB of free space. I have emails going back to 1997 in the Sent folder (16K sent emails). While running Thunderbird 115.9.x earlier today, I noticed I suddenly could not delete emails out of my Inbox. The following error message was displayed:
The messages could not be moved or copied to folder 'Trash on [username@domain.com]' because writing to folder failed. To gain disk space, from the File menu, first choose Empty Trash, and then choose Compact Folders, and then try again.
So I did that to no avail. I then tried to delete messages out of other folders as a test (Sent, Drafts, etc.) figuring I could simply move them back if successful. Received the same error message. Closed all applications and rebooted the laptop as it had been running for several days. Same error message.
Did some research which all told me to delete the Trash MBOX files (including the .msf file). Did that, same result. Launched in Safe Mode, same result. Created a Trash.txt file, removed the .txt file extension and relaunched Thunderbird. Same result. Compacted all folders and relaunched. Same result.
If I backup the current folders and restore from them, I'll get the same result. Anyone have a new idea or set of instructions I can follow?
Thanks!
Vahaolana nofidina
So I solved the problem by uninstalling Thunderbird 115.10.1 and reinstalling 115.09.01 and copying all my emails into the new profile structure under the AppInfo > Thunderbird folder. Thanks everyone for your help, apologies that none of the suggestions worked as I know how it feels to offer out of kindness and not get a resolution.
Cheers! Loc
Hamaky an'ity valiny ity @ sehatra 👍 0All Replies (9)
Also add that I can no longer receive emails either. I get the notification that new email is available to download, but when Thunderbird begins to download the new messages, I get the following error message:
Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.
I've checked the affected files, and still have CRUD privileges to all of them.
What is your anti-virus software?
Good point, hadn't thought of that. McAfee.
Try to create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
McAfee has been problematic in connection with Thunderbird in the past, and I doubt that this has changed for the better by now. Therefore you may want to get rid of McAfee altogether, and just stick with Microsoft Defender.
I've excluded the Inbox, Inbox.msf, Trash and Trash.msf files in McAfee AV scanning. However, the damage may have already been done as, per my expectations, I still get the same error messages.
Hello there
Most of the issue that are been caused just like this problem on that pc with Thunderbird version s is mostly caused by antivirus software that is to strong for that little system to scan or is interrupted by a lot of vpn options and scans like described above .
It seems to be that a lot of point s can direct to that issue.Network congestion.Or profiles that are connected and can synchronize to the cloud with a location there by to stream to it or having backup s over there in the cloud .
Having one of this futures try to configure them by turning it off or delete them.putting them back as a option to it.
Try to start Windows 10 in safe mode with networking enabled.
Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
Hello there
If you only have that issue of having trouble by deleting that message or more It might be the trashcan that is corrupted or damaged and had to be scanned or replaced .
Vahaolana Nofidina
So I solved the problem by uninstalling Thunderbird 115.10.1 and reinstalling 115.09.01 and copying all my emails into the new profile structure under the AppInfo > Thunderbird folder. Thanks everyone for your help, apologies that none of the suggestions worked as I know how it feels to offer out of kindness and not get a resolution.
Cheers! Loc