Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable to install current version. I've deleted application and downloaded, but new version does not appear. I've tried everything.

  • 2 valiny
  • 1 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i ghendren

more options

I have the latest version: MacOS High Sierra, 10.13.6.

I'm also unable to view my history or Library. Is this problem related to the inability to download latest version? The History tab takes me to Library. When I click History, show all history, the page is blank. When I click the star, Restore, I see that 150 items are available. When I click restore, revert, the message appears:

Unable to process the backup file.

Your advice will be very helpful. Many thanks.

I have the latest version: MacOS High Sierra, 10.13.6. I'm also unable to view my history or Library. Is this problem related to the inability to download latest version? The History tab takes me to Library. When I click History, show all history, the page is blank. When I click the star, Restore, I see that 150 items are available. When I click restore, revert, the message appears: Unable to process the backup file. Your advice will be very helpful. Many thanks.

All Replies (2)

more options

If you go to www.getfirefox.com can you download and install the latest version?

more options

Thank you, but it still didn't work. I've attached a screen shot of message. Any additional suggestions?