Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My account merged with someone else's, and I'd like to separate them

  • 4 valiny
  • 1 manana an'ity olana ity
  • Valiny farany nomen'i cor-el

more options

I use sync at my work. I trained a new employee in April, and helped him create a sync account in a private window on my computer. Even though he did it in a private window, it still liked our accounts together. Now every time I try to log in to different sites, it automatically fills in his username and password because he chose to have them be remembered. I would like to separate our accounts, or at least make it so that I don't see his username and password every time I try to log in. Thanks!

All Replies (4)

more options

Use a new Firefox sync profile :)

more options

I just need to totally create a new one?

more options

Yes, you obviously use one account? If he uses another account you can delete his credentials from yours.

Read this -

more options

You can change the password of the Sync account to reset all data stored on the Sync server.

Disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder or settings in Firefox.

You can remove the cookies from a website to make the website forget about you.

You can use these steps to remove saved (form) data from a drop-down list:

  1. click the (empty) input field on the web page to open the drop-down list
  2. highlight an entry in the drop-down list with the mouse or cursor Down key
    do not click the mouse or press the Enter key
  3. press the Delete key (on Mac: Shift+Delete) to delete the highlighted entry