Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

can't find profile - have deleted program and reinstall still state another version is running

  • 1 valiny
  • 1 manana an'ity olana ity
  • 182 views
  • Valiny farany nomen'i Zenos
  • Natao arisiva

davegunderson
davegunderson

Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

All Replies (1)

Zenos
Zenos

You said "can't find profile" and this may be your problem, if the profile was copied with the lock file present.

Help|Troubleshooting Information will take you straight to your profile.

https://support.mozilla.org/en-US/kb/profiles-tb

http://kb.mozillazine.org/Profile_in_use