Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I am trying to log onto the new Network research results

  • 3 valiny
  • 1 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i cor-el

Markfrench
Markfrench
more options

I have never been asked to enter 3 bits of information. 2 i am fine with. File number: OK Memorable Word: ?????????????? Group Password: OK

When clicking on forgotton information, it states that I have no details to confirm identity.

I have never been asked to enter 3 bits of information. 2 i am fine with. File number: OK Memorable Word: ?????????????? Group Password: OK When clicking on forgotton information, it states that I have no details to confirm identity.

All Replies (3)

guigs
guigs
more options

Hi Markfrench, Do you have a screenshot of this, from your description I am uncertain of what you are describing. How do I create a screenshot of my problem?

FredMcD
FredMcD
more options

Firefox Password Manager is only set up for two fields. User name, and password. What you can do is go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for a form filling add-on.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Details like websites remembering you (log you in automatically) are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

This issue can be caused by corrupted cookies or cookies that are blocked.